Jocelyn Johnson
Franklinton,Louisiana
Summary
Proven professional with extensive experience at Crain Funeral Home, excelling in customer service excellence and computer skills. Demonstrated ability to enhance customer satisfaction and loyalty through effective communication and relationship building. Adapted swiftly to changes, achieving significant improvements in operational efficiency.
Overview
17
17
years of professional experience
Work History
Funeral Service Assistant/Front Office Assistant
Crain Funeral Home
11.2014 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
Front Desk Receptionist
Johnson and Associates Insurance
05.2008 - 11.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Associate of Applied Science - Funeral Service
Delgado Community College
New Orleans, LAAssociate of Arts - Graphic And Digital Design
Southeastern Louisiana University
Hammond, LAHigh School Diploma -
Bowling Green School
Franklinton, LA05-2010
Skills
- Customer assistance
- Verbal and written communication
- Hospitality
- Customer service
- Heavy lifting
- Relationship building
- Guest service
- Clear communication
- Decision-making
- Safety awareness
- Computer skills
- Cleaning
- Payment processing
- Cash register operation
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Cleaning and sanitizing
- Customer satisfaction
- Customer service excellence
- Cash handling
Timeline
Funeral Service Assistant/Front Office Assistant
Crain Funeral Home
11.2014 - Current
Front Desk Receptionist
Johnson and Associates Insurance
05.2008 - 11.2012
Associate of Applied Science - Funeral Service
Delgado Community College
Associate of Arts - Graphic And Digital Design
Southeastern Louisiana University
High School Diploma -
Bowling Green School
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