Austin Spears
Portsmouth,OH
Overview
13
13
years of professional experience
Work History
Operations Lead
SEO Natural Enterprises
New Boston, OH
04.2023 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Ensuring compliance with applicable state regulations and industry standards.
- Providing guidance and mentorship for junior staff members.
VIP Loyalty Specialist
AT&T / Directv
Remote
01.2022 - 04.2023
- Direct line of support for high value customers requiring advanced technical support, customer service, billing and multiple service accounts.
- Provided support to Team Leads in case studies and other projects.
- Monitored customer feedback, identified trends and opportunities for improvement in loyalty programs.
Independent Travel Consultant
BWJ Travel & Global Travel
Remote
01.2021 - 04.2023
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
Office Manager
Marcum Garage
McDermott, OH
02.2016 - 01.2021
- Oversaw various aspects of daily business operations including customer service, sales & repair inquiries, payroll, orders, loan outreach and B2B operations.
Sales and Service Development Coach
AT&T
Grayson, KY
04.2011 - 02.2016
- Developed and implemented individualized coaching plans for agents to help them reach their goals.
- Facilitated group discussions designed to encourage creative thinking among team members.
- Provided support and guidance to teams on how to best utilize resources to achieve successful outcomes.
- Analyzed data collected from surveys or assessments conducted with team members in order to gain insights into performance trends or issues within the organization.
- Supported individuals in identifying personal strengths, weaknesses, interests, values, motivations, and career aspirations.
- Worked collaboratively across departments and with upper management to deliver comprehensive, effective training and development sessions.
Education
High School Diploma -
Portsmouth West High School
OhioSome College (No Degree) - Business Management / Psychology
Shawnee State University
Portsmouth, OHSkills
- Training Coordination
- Coaching & Development
- Call Center Operations Management
- CRM/RIO/Dutchie Systems
- Inbound & Outbound Customer Service
- Strategic Sales & Development
- Project Management
- Key Performance Indicators
Timeline
Operations Lead
SEO Natural Enterprises
04.2023 - Current
VIP Loyalty Specialist
AT&T / Directv
01.2022 - 04.2023
Independent Travel Consultant
BWJ Travel & Global Travel
01.2021 - 04.2023
Office Manager
Marcum Garage
02.2016 - 01.2021
Sales and Service Development Coach
AT&T
04.2011 - 02.2016
High School Diploma -
Portsmouth West High School
Some College (No Degree) - Business Management / Psychology
Shawnee State University
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