David Henderson
McKinney,TX
Summary
Highly talented, accomplished information technology professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts on the bottom line. Technology savvy self-starter, adept at moving into new roles and responsibilities with over 30 years IT experience in various areas ranging from operations, scheduling, application, hardware administration and teaching.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Lead Data Operations Engineer
Exeter Finance
07.2019 - 05.2024
- Create operational procedural documents and guides for new department
- Served a team lead for the team mentored other team members on new processes and serving as escalation resource
- Manage system outages taking the lead for problem resolution and resolution meeting
- Use Microsoft SQL server queries to gather information from database
- Monitoring of all production and/or development jobs (approximately 10,000 jobs per day) o Frequent troubleshooting of all challenges associated with server, agents, software and databases in automated scheduling package Active Batch
- Respond to problem tickets and requests in ticketing tool Service Now
- Manage support of windows server for applications used by the team. Handle space, CPU utilization and memory usage
- Serve as subject matter expert for automated scheduling tool: Active Batch
- Serve as subject matter expert for SFTP server software tool.
- Manage SFTP/FTP connections for over fifty different vendor connections. Ensuring proper transfer of files and file management
- Manage PGP encryption tool used for security in file transfer
- Manage alert received in Pager Duty alerting tool
- Manage azure application servers supporting infrastructure on the departmnt
Data Operations Engineer
Santander Consumer USA
03.2011 - 07.2019
- Administer BMC Control M scheduling tools. (Upgrades, Patching, Problem Resolution and troubleshooting
- Coordinate with outside vendor to send and receive files through FTP, troubleshoot files as needed
- Maintain security of internal files using the PGP encryption tools to ensure proper storage
- Troubleshoot production job aborts to cure problems with data and code
- Load files to Microsoft SQL database as requested by users
- Log production aborts and system interruptions in Service Now ticketing system
- Maintain space on system file shares
- Maintain documentation for daily processes
- Project lead on several operational improvement projects (PGP key update, Control M upgrade 7.0)
- Correct data issues in files received from vendors as needed
Senior Software Consultant
GSS America
08.2010 - 11.2010
- Perform installation and configuration of BMC Control M software tools
- (Control M Server, Control M Enterprise Manager, Control M Forecast, Batch Impact Manager, and other related tools)
- Consult with the customers on the necessary hardware and software for installation and for proper functioning
- Connect and synchronize the Control M tool to the customers Windows Active directory class
- Provide training material for user and developer trainin
- Administered training course for the companies developers, users and admins
- Respond to users problems and escalate to outside support teams
- Develop problem solving documentation to be used by the companies support teams
- Work through any IP connection problems between servers and agents
- Develops scripts for the startup of the software products
- Build database queries for the reporting of information on against SQL and Oracle databases
Senior Software Consultant
Robert Mark Technologies
03.2010 - 08.2010
- Perform installations of CA Workload Automation Software including (Workload Control Center, Autosys, and Embedded Entitlement Manager.
- Work with the database provider subject matter expert to help with the installation of the products
- Communicate with the customer the requirements and specifications for the installation environments
- Perform all software installations and configurations
- Document all the client install processes and environment specifications
- Help users through the testing processes of the product
- Provide the assistance and guidance on go live projects.
- Troubleshoot IP network connection problems between servers and agents.
- Develops scripts for the startup of the software products
- Build database queries for the reporting of information on against SQL and Oracle databases
System Administrator
Mary Kay Inc
03.2005 - 12.2009
- Responsible for the management of all aspects administration of the Enterprise scheduling tool
- Installation and troubleshooting of Control M software agents on all necessary platforms within the environment (Solaris Unix, Windows 2000, 2008, Open VMS, Red Hat Linux)
- Administration of the 6.x series of Control M environments experience with the creation of security policy for user in the Control EM GUI o Administered Control M Batch Impact Manager to create checkpoints in streams of critical path jobs. o Managed BMC Control M configuration manager to manage Control M agent and agentless agents.
- Daily creation and monitoring of all production and/or development jobs (approximately 10,000 jobs per day) o Frequent troubleshooting of all challenges associated with server, agents, software and databases
- Create complete upgrade plans as new versions become available, including installation of any necessary patches and/or fix packs o License management for all the tools
- Responsible for the management of the administration of the Netcool Monitoring tool. Administration includes: o Converting MIB files into rules files for the product
- . All necessary research to ensure SNMP devices report to the monitoring tool and process through the tools rules files properly
- Any modification of rules file using PERL, in order to granulate all messages being reported to the tool thus resulting in a non-delivery of unnecessary messages to Remedy problem ticketing tool.
- Troubleshooting of outages and break/fix problems. o Day to Day administration of the tool: Checking log files, Searching for runaway processes and monitoring CPU consumption, ensuring space requirement.
- Responsible for development and implementation of all training classes for all supported tools. Training classes which are developed specifically for the needs of all application developers, production scheduler and operators.
- . Monitor Company ticketing system for issues to be resolved or escalated related to the products supported by my team
- Build queries for reporting purposes against the SQL and Oracle database of the different tools.
Unix Administrator
Mary Kay Inc
04.2002 - 03.2005
- Monitoring of the Unix Solaris systems, responsibilities included.
- Consulting with Sun support as needed
- Monitoring and creating backups to work efficiently with the Netbackup system
- Coordinated with users who required new installs within the Unix systems
- Responsible for the replacement of all tape drives in the automated Tape library system
- Racked new systems and connected all necessary fiber and network lines
- Successfully planned the installation of all necessary patches from Sun and Veritas
Open VMS Administrator
Mary Kay Inc
06.2000 - 04.2002
- Maintenance, tuning, troubleshooting and configuration of OpenVMS and numerous Compaq layered products including Pathworks, DECnet, TCP/IP Services, etc.
Operations Analyst
Mary Kay Inc
03.1999 - 06.2000
- Responsible for the creation of the base level problem reporting tool.
- Developed process flow documentation for the problem solving and routing
- Developed training classes for on all new technologies for Network operations staff
- Created documents and process for Network Operations Center access
Production Scheduler
Mary Kay Inc
02.1994 - 03.1999
- Responsible for day-to-day tasks associated with production scheduling including.
- Creation of all new jobs
- Daily update for all schedules and ensure completion o Consult with users on job scheduling o Assist operations staff with any questions or concerns
Computer Operator
Mary Kay Inc
04.1990 - 02.1994
- Monitor, run and track daily batch production and backup.
- Ensure all batch production and backups run to a successful completion
- Perform data restores as requested
- Monitor various networks, systems applications and equipment for service interruptions, outages or errors
- Identify, communicates track, escalate and report on all problem occurrences while assuring appropriate follow-through
- Prepare problem reports for use in research and resolution of problem occurrences
Education
Certificate of Completion - Systems Operator IBM Mainframe
Texas Institute
Dallas, TX04.1988
Skills
- Problem Management
- System Administration
- Application Administration
- Training coordination
- Resource Management
- Computer Operations
- Process Documentation
Additional Information
Windows Operating Systems, Unix Solaris, Open VMS Alpha & VAX, Linux, Windows Active Directory, Windows Terminal Server, Microsoft Office, Microsoft Project, Microsoft Outlook, Citrix, Microsoft Sql Server, Oracle, BMC Control M, IBM Tivoli, NetCool, HP OpenView, Adobe Acrobat, Net IQ, CA Autosys, Oracle, Service Now, WinZip, PGP encryption, Active Batch, Globalscape SFTP tool, Cerberus SFTP Tool, Service Now, Logic Monitor, Pager Duty. Microsoft Azure
Personal Information
Title: Data Operations Engineer
Certification
ITIL Foundations
BMC Control M SE Certified
Certified in BMC Control M System Engineer
Timeline
Lead Data Operations Engineer
Exeter Finance
07.2019 - 05.2024
Data Operations Engineer
Santander Consumer USA
03.2011 - 07.2019
Senior Software Consultant
GSS America
08.2010 - 11.2010
Senior Software Consultant
Robert Mark Technologies
03.2010 - 08.2010
System Administrator
Mary Kay Inc
03.2005 - 12.2009
Unix Administrator
Mary Kay Inc
04.2002 - 03.2005
Open VMS Administrator
Mary Kay Inc
06.2000 - 04.2002
Operations Analyst
Mary Kay Inc
03.1999 - 06.2000
Production Scheduler
Mary Kay Inc
02.1994 - 03.1999
Computer Operator
Mary Kay Inc
04.1990 - 02.1994
Certificate of Completion - Systems Operator IBM Mainframe
Texas Institute
ITIL Foundations
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