Esther Grant
Irving
Summary
Customer-focused IT professional with proven experience in technical support, problem resolution, and delivering excellent service desk support. Strong expertise in troubleshooting, time management, and collaborative teamwork. Dedicated to enhancing service delivery and driving operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collector
Exeter Finance
05.2023 - Current
- Audited daily reports for accuracy and compliance with federal regulations
- Built strong relationships with customers to resolve disputes and negotiate payments effectively
- Collaborated with senior management on industry trends and process enhancements
- Implemented strategies for collecting past-due accounts, maintaining high customer satisfaction
Service Desk Support (Accelerating Excellence Program)
Exeter Finance
08.2023 - 11.2023
- Participated in the Service Desk Accelerating Excellence Program, gaining advanced training in service desk operations, troubleshooting, and IT support methodologies
- Provided full-time service desk support in October, resolving a high volume of technical issues efficiently and maintaining exceptional user satisfaction
- Contributed to process improvement initiatives and collaborated with team members to enhance service desk workflows
Front Desk Receptionist
Healthy Body Chiropractic
09.2022 - 01.2023
- Delivered exceptional customer service, addressing inquiries and resolving complaints promptly
- Scheduled client appointments and managed updates using the office calendar system
- Supported team initiatives by completing special projects related to customer service
Office Manager
Healthy Body Chiropractic
10.2019 - 05.2020
- Oversaw administrative staff, ensuring smooth front-office operations
- Resolved customer inquiries professionally and implemented streamlined office procedures
Land Technician
Lacy
05.2016 - 08.2019
- Researched historical land use records and assisted with legal documentation preparation
- Supported acquisition of permits for land development activities
- Utilized advanced methods to locate critical real estate transaction documents
Education
MBA - Business Administration
LeTourneau University
Longview, TX05.2020
B.S. - Interdisciplinary Studies
LeTourneau University
Longview, TX05.2016
Skills
- Technical Troubleshooting
- Customer Support
- ITIL Best Practices
- ServiceNow and Ticket Management Systems
- Microsoft Office Suite
- Data Analysis and Documentation
- Communication and Collaboration
- Time Management and Prioritization
Certification
Land Technician Certificate
References
Available upon request.
Timeline
Service Desk Support (Accelerating Excellence Program)
Exeter Finance
08.2023 - 11.2023
Collector
Exeter Finance
05.2023 - Current
Front Desk Receptionist
Healthy Body Chiropractic
09.2022 - 01.2023
Office Manager
Healthy Body Chiropractic
10.2019 - 05.2020
Land Technician
Lacy
05.2016 - 08.2019
MBA - Business Administration
LeTourneau University
B.S. - Interdisciplinary Studies
LeTourneau University
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