Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lindsey Guerrero

Dallas

Summary

I'm an accomplished professional call center representative, offering great communication and customer service skills. I'm also very reliable and dedicated when working alone or as part of a team. I'm savvy to typical customer responses, and prepared to use scripts and personal expertise to overcome objections, and confident and collected in challenging situations.

Overview

14
14
years of professional experience

Work History

Debt Collector

Phoenix Financial
Fishers
11.2020 - 06.2024
  • Recorded information about status of collection efforts.
  • Developed strategies to collect on past due accounts while maintaining customer relationships.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Accepted and processed customer payments and applied toward account balances.
  • Processed incoming payments from customers according to established procedures.

Customer Service Representative

Alorica
Lafayette
03.2017 - 02.2019
  • Strengthened customer retention by offering discount options.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Supported sales team members to drive growth and development.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Packer Associate

Blue Apron
Arlington
09.2016 - 01.2017
  • Inspected products for quality and compliance before packaging.
  • Followed all safety protocols while operating packaging equipment or handling hazardous materials.
  • Measured, weighed and counted products and materials.
  • Assembled boxes and other packaging materials for product shipment.
  • Stacked boxes onto pallets in an orderly fashion to ensure stability during transport.

Waitress

Waffle House
Grapevine
09.2015 - 08.2016
  • Organized take-out orders efficiently according to customer requests.
  • Took orders for food and drinks and delivered them to guests.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Customer Service Representative

HGS
El Paso
10.2014 - 08.2015
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Supported customers with online billing, access, and account issues.
  • Updated customer information and account status in the database following each interaction.
  • Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Documented all activities related to technical support including processes, updates, changes made.

Customer Care Representative

Finish Line
Indianapolis
02.2014 - 08.2014
  • Strengthened customer retention by offering discount options.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Updated databases with new and modified customer data.
  • Resolved customer complaints promptly and professionally.
  • Recommended potential products or services after analyzing customer needs.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Delivered customer support to high call load each shift.
  • Answered customer inquiries over the phone and via email.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Updated system with order specifics and customer details, preferences, and billing information.

Order Selector

UNFI, United Natural Foods
Plainfield
10.2012 - 02.2014
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Assisted other personnel in the loading and unloading process if needed.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Utilized RF scanner guns to retrieve items from storage locations throughout the facility.
  • Inspected product for damages or defects before placing them into containers.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Operated pallet jack to transport heavy loads.
  • Confirmed items picked for orders by keying codes into system.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Used RF scanner to pick items from bins and complete orders.

Customer Care Representative

Sobongo
Indianapolis
05.2010 - 07.2012
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collected deposits or payments and arranged for billing.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

GED -

Arsenal Tech High School
Indianapolis, IN
05-2005

Skills

  • Payment processing
  • Data entry
  • Teamwork
  • Customer service
  • Billing procedures
  • Communication skills
  • Problem solving
  • Technical support
  • Credit card payment processing
  • Order fulfillment
  • Microsoft outlook
  • 10-key
  • Policy adherence
  • Email management
  • Phone etiquette
  • Paperwork processing
  • Technical troubleshooting
  • MS office
  • Reading comprehension
  • Inbound call management
  • Telemarketing

References

References available upon request.

Timeline

Debt Collector

Phoenix Financial
11.2020 - 06.2024

Customer Service Representative

Alorica
03.2017 - 02.2019

Packer Associate

Blue Apron
09.2016 - 01.2017

Waitress

Waffle House
09.2015 - 08.2016

Customer Service Representative

HGS
10.2014 - 08.2015

Customer Care Representative

Finish Line
02.2014 - 08.2014

Order Selector

UNFI, United Natural Foods
10.2012 - 02.2014

Customer Care Representative

Sobongo
05.2010 - 07.2012

GED -

Arsenal Tech High School

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Lindsey Guerrero