Austin Spude
Woodbury,MN
Summary
Results-driven leader with expertise in team development and motivation. Demonstrated success in building and managing customer relationships, ensuring high levels of satisfaction. Committed to enhancing experiences for both customers and employees, fostering a collaborative environment. Analytical and goal-oriented, focused on creating strong relationships and achieving long-term success.
Overview
6
6
years of professional experience
Work History
Product Specialist
Cintas Corporation
Saint Paul, Minnesota
11.2024 - Current
- Created value within our customer base by adding additional products and services.
- Responded with urgency to service issues that were brought to my attention by customers.
- Secured business by renewing service agreements for customers within my territory.
- Gained enhanced knowledge of the company's products and services while building strong sales acumen.
- Held value-building appointments with customers to enhance their overall level of customer experience.
- Obtained proficient skills in SAP software systems.
Ambassador
The Market at Malcom Yards
Minneapolis, MN
05.2022 - Current
- Greet and check guests into the establishment.
- Assist with in-person and telephone guest inquiries.
- Build customer relations by recommending beverage options based on their preferences.
- Continuously monitor beer keg room and replace empty and faulty kegs as necessary.
- Train new employees.
- Ensure establishment remains at a high level of cleanliness.
Cavalry Scout Sergeant
Army National Guard
Cloquet, Minnesota
02.2019 - Current
- Non-Commissioned Officer
- Lead teams to develop strategies to allow for mission and objective success.
- Lead, train, and develop soldiers on my team to be proficient in their tasks and responsibilities.
- Graduated with a class standing of 3rd out of 124 candidates at the Army Basic Leader Course.
- Graduated Air Assault School.
- Responded to three state activations and one federal activation.
- Soldier of The Year "Best Warrior Competition" Participant.
Management Trainee
Cintas Corporation
Saint Paul, Minnesota
01.2024 - 10.2024
- Lead the stockroom transformation at 21M, and advised other locations on how to improve their stockroom for a better customer and partner experience.
- Created a Safety Audit Manual that established a more streamlined process for Safety Audit preparation, now implemented and utilized throughout the region.
- Worked alongside upper management to gain an understanding of each role in the operation.
- Collaborated with the management team to successfully complete projects and tasks.
- Teamed with Sales and Service Representatives to build customer relationships and renew service agreements.
- Provided timely and accurate reporting of projects.
Intern
Cintas Corporation
Saint Paul, Minnesota
11.2023 - 12.2023
- Trained in various departments to gain general knowledge of their specific responsibilities and objectives.
- Developed an understanding of the company's policies, procedures, and guidelines.
- Familiarization of the company's vision, goals, and long-term growth strategies.
- Completed various tasks to assist teams with projects throughout multiple departments.
Education
Bachelor of Arts - Business Management
The College of St. Scholastica
Duluth, MN12.2023
Skills
- Critical thinking and problem solving
- Customer relationship management
- Team leadership
- Microsoft Office Suite proficiency
- SAP software expertise
- Assyst proficiency
- Process improvement
- Organizational skills
- Employee development
Timeline
Product Specialist
Cintas Corporation
11.2024 - Current
Management Trainee
Cintas Corporation
01.2024 - 10.2024
Intern
Cintas Corporation
11.2023 - 12.2023
Ambassador
The Market at Malcom Yards
05.2022 - Current
Cavalry Scout Sergeant
Army National Guard
02.2019 - Current
Bachelor of Arts - Business Management
The College of St. Scholastica
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