Austin Steed
American Canyon,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Back Server
The French Laundry
Yountville, CA
04.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns
- Cultivated warm relationships with regular customers
- Bussed and reset tables to keep dining room and work areas clean
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
Social Media Manager
San Mateo On Ice
San Mateo, CA
10.2022 - 01.2024
- Oversaw social media presence and aligned posts to include branding and trending ideas
- Cultivated strong corporate image and identity with clear branding
- Developed and promoted corporate brand, images and identity to media and public
Front Office Manager
THE SOCIETY
Napa, CA
01.2022 - 03.2023
- Execute all administrative office duties, including emails, member inquiries, scheduling, inventory, and all POS
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Shift Lead, Social Media Manager, Events Lead
Dutch Bros. Coffee
Napa/Sonoma/Santa Maria, CA
01.2016 - 03.2023
- Operated all social media outlets for the North Bay region: facilitated all giveaways and merchandise sales through social engagement and created engaging and enjoyable content for our audience
- Responsible for large amounts of cash ensuring cash sales and balanced tills
- Trained and mentored new employees to maximize team performance
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Completed cash and credit card transactions accurately using POS software
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Hospitality Associate
Amizetta Vineyards
St Helena, CA
10.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Acted as first point of contact and set appointments for prospective clients
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
Education
High School Diploma -
Vintage High School
Napa, CA06-2016
Skills
- Excellence in customer service
- Proactive self starter
- Open to learning new programs
- Highly organized
- Great attention to detail
- Follow-through
- Proven ability to multitask
- Manage multiple projects
- Excellent written and verbal communication skills
- Ability to lift over 50 pounds
- Cash handling
- Shift management
Awards
"Be the Bacon" Core Award- The French Laundry, 2024
- One of two people in the entire restaurant to receive this award (dining room & kitchen staff)
- Exemplified TKRG's core values
- Hand selected by management
Timeline
Back Server
The French Laundry
04.2023 - Current
Social Media Manager
San Mateo On Ice
10.2022 - 01.2024
Front Office Manager
THE SOCIETY
01.2022 - 03.2023
Hospitality Associate
Amizetta Vineyards
10.2019 - 08.2020
Shift Lead, Social Media Manager, Events Lead
Dutch Bros. Coffee
01.2016 - 03.2023
High School Diploma -
Vintage High School