Austin Sutfin
Newark,DE
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
4
4
years of professional experience
Work History
Specialist
Apple
Newark, DE
05.2025 - Current
- Resolved customer complaints through effective problem-solving techniques.
- Assisted customers with product inquiries and technical support, ensuring timely resolutions.
- Analyzed customer needs to recommend appropriate products or services.
- Provided technical support for complex issues, enhancing user experience.
Data Engineer
United States Air Force Reserve
Dover AFB, DE
01.2023 - Current
- Designed data pipelines to support mission-critical operations for the Air Force Reserve.
- Implemented data governance policies to maintain compliance and security standards.
- Mentored junior engineers on best practices for data management and analysis.
IT Intern
Smyrna School District
Smyrna, Delaware
05.2025 - 08.2025
- Assisted in troubleshooting hardware and software issues for staff and students.
- Supported the setup and maintenance of classroom technology equipment.
- Collaborated with team members to resolve technical support requests efficiently.
Substitute Teacher
Kelly Educational Services
Dover, Delaware
08.2023 - 06.2025
- Adapted teaching methods based on individual student requirements and feedback.
- Maintained accurate records of attendance and classroom activities daily.
- Managed classroom behavior to foster a positive learning environment.
Lead Lifeguard
Dover AFB Outdoor Recreation
Dover, Delaware
05.2022 - 09.2024
- Supervised lifeguard team during pool operations and ensured safety protocols.
- Monitored pool activities to enforce rules and maintain a safe environment.
- Collaborated with management to enhance facility operations and guest services.
Education
Certificate - Data Operations
Community College of The Air Force
Montgomery, AL05-2024
Bachelors Of Science - Computer Science
University of Delaware
Newark, Delaware, DESkills
- Data analysis and visualization
- Technical support and problem resolution
- Project management
- Customer service
Timeline
Specialist
Apple
05.2025 - Current
IT Intern
Smyrna School District
05.2025 - 08.2025
Substitute Teacher
Kelly Educational Services
08.2023 - 06.2025
Data Engineer
United States Air Force Reserve
01.2023 - Current
Lead Lifeguard
Dover AFB Outdoor Recreation
05.2022 - 09.2024
Certificate - Data Operations
Community College of The Air Force
Bachelors Of Science - Computer Science
University of Delaware