- Computer modifications, upgrades, and maintenance
- Emerging technology and hardware advancements
- Video gaming and interactive entertainment
- Drone piloting and aerial navigation
Austin T. Audirsch
West Monroe,LA
Summary
Computer Information Systems Bachelor of Science graduate seeking to leverage skills, training, and knowledge to contribute within a thriving business environment. Committed to continuously enhancing educational and professional abilities, eager to join a stable and dynamic workplace to apply expertise and drive innovation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Deputy
Ouachita Parish Sheriff's Office
03.2023 - Current
- Ensured a secure and controlled environment by closely monitoring inmate activities, interactions, and behaviors.
- Responded swiftly to emergencies, mitigating risks and maintaining the safety and security of the facility.
- Utilized conflict resolution techniques to de-escalate disputes and foster a safe, cooperative atmosphere.
- Managed and adapted to a dynamic schedule, ensuring punctual attendance at all assigned duties and events for inmates.
- Ability to maintain and respond to an ever changing schedule while in a
IT Help Desk Technician
Infinet Technologies
12.2019 - 03.2023
- Provided Tier 1 IT support to non-technical users, resolving hardware, software, and network issues.
- Configured and maintained workstations, ensuring seamless system functionality and minimal downtime.
- Diagnosed and troubleshot technical issues, implementing timely solutions to enhance user productivity.
- Managed ticketing systems to track, prioritize, and resolve support requests efficiently.
- Assisted in system migrations and upgrades, ensuring smooth transitions with minimal disruption.
- Enhanced cybersecurity by updating antivirus software and educating users on security best practices.
- Created and maintained technical documentation to streamline support processes.
- Optimized network performance through proactive monitoring, troubleshooting, and upgrades.
- Deployed and configured new servers, installing and optimizing Windows Server environments.
- Set up and managed virtual machines for efficient resource utilization and scalability.
- Configured Domain Controllers and Active Directory to streamline user authentication and network management.
Restaurant Manager
Trapp's
06.2018 - 03.2020
- Supervised daily operations, ensuring high standards of service, food quality, and customer satisfaction.
- Handled customer inquiries and resolved complaints to maintain a positive dining experience.
- Enforced health, safety, and sanitation regulations to ensure a clean and compliant environment.
- Boosted sales through upselling techniques and implementing promotional strategies.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
Education
Bachelor of Science - Computer Information Systems
Louisiana Tech University
Ruston, LA08.2019
Skills
- Network Support
- Troubleshooting
- Technical Support
- Operating Systems
- Server Management
- Disaster Recovery
- Active Directory
- Microsoft Office
- Communication
- Teamwork
- Cooperation
- Conflict Resolution
Certification
Microsoft Office Certification
Interests
Timeline
Correctional Deputy
Ouachita Parish Sheriff's Office
03.2023 - Current
IT Help Desk Technician
Infinet Technologies
12.2019 - 03.2023
Restaurant Manager
Trapp's
06.2018 - 03.2020
Microsoft Office Certification
Bachelor of Science - Computer Information Systems
Louisiana Tech University
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