Michael Gartrell
Hagerstown,MD
Summary
To obtain a position where I can utilize my Information Technology (IT) and Information Systems (IS) experience to manage, supervise and perform system engineering, system security, and system administration for a small, medium or large IT infrastructure.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Deputy Chief, Enterprise Technical Services
Government Employee, Department of Defense
Fort Meade, MD
01.2003 - Current
- Effectively managed contractors personnel providing direct support and computing resources for over 70 information technology (IT) projects and programs located within the organization's discovery, development and test Lab infrastructure environment consisting of over 80 racks of equipment with different applications such as VMware, Machine Learning (ML), Cloud Computing, SAN Storage, Oracle, MYSQL, SQL server databases and operating system requirements before migrating to production systems
- Oversaw the configuration and utilization of the graphics processing unit (GPU) enabled virtual machines platform architect possessing the powerful graphics cards and an abundance of memory allowed data analysts to seamlessly make use of visualizations and analytic techniques using new technology
- Planned and managed the installation and configuration of equipment and upcoming infrastructure enhancements required to create a Machine Learning platform (MLP) for the Data Scientist (DS) team within the organization to explore more data and focus on specific machine learning (ML) and artificial intelligence (AI) problems and approaches during discovery and development using big data analytic projects
- Collaborated with the Senior Data Scientists to research and create DS Toolkit consisting of various tools used by DS within the private industry
- This research included conducting engineering technical exchange meeting (TEMS) with internal and external customers and the DS Team to gain understanding of platform and determine potential of similar set up within the organization
- As the SME, spearheaded the rapid redesign and system configuration for the architecture model for data visualization program concept with the development and update of power point presentations and configuration design charts to visualize the redesigned concept to senior management, which resorted in the receipt of funding for the creation of its infrastructure
- Performed and delivered weekly updates providing the status to senior management of hardware and software configuration and installation, enabling the fast and effective redirection of mission goals and personnel resources during the Lab infrastructure migration combining four server rooms into one location
- Oversaw the reconfiguration of the Lab's dynamic and fast moving streaming data project that allowed the transition to new data center during the migration, which had a direct impact on the Engineering Services team ability to design, and architect this erroneous infrastructure foot print that consist of the procurement, movement and repurposing of computing equipment for six racks consisting of 12 virtual and 75 physical bare metal servers without creating any system down time for current systems and projects located within the Lab
- Conducted numerous customer outreach meeting and conferences with hardware and software representatives to gather and identify customer technical specifications and requirements
- Coordinated, approved and provided technical instructions via written and oral communication to the agency contractors to ensure everyone was working toward the same goals and mission accomplishments established by the senior management
- Manages the security team that provides the computer system security support and oversight for the organization systems by providing assistance to customers during the development and maintenance of System Security Plans (SSP)
- Oversee the security team IT security process including the certification and accreditation, security designs, and the implementation of Information Assurance Vulnerability Alerts (IAVA) updates and patches according to Government and organizational policies
- Led the support for the Lab's ticketing system help desk for internal and external customers
- Configured, installed and oversee the smooth operation of an enterprise level Microsoft Active Directory (AD) domain network using System Management Server (SMS) to push and pull software and remotely monitor and troubleshoot connectivity for twelve domains
- Designed and implemented the Installation/configuration and management ofMcAfee ePolicy Orchestrator (ePO) antivirus management system allowing automated updates of virus definitions ensuring system compliance with the accreditation and SSP requirements
- Planned, installed, configured, and performs administration of Windows Server Update Services (WSUS) solution enabling critical updates and IAVA compliance
- Developed and planned the installation of Microsoft Hyper-V Server technology supporting over fifty virtual machines (VMs)
- Planned, conducted, analyzed, and reported on all network infrastructure and system engineering projects to evaluate all user automation capabilities requirements and provides solution based on new design recommendations and/or modification to existing configuration
- Developed cost and analysis for implementing various system integration solutions, forecasted future budget plans, and prepared annual budget requirements
- Wrote policies and procedures for effective management control and troubleshooting techniques
- Created system study reports for senior staff after conducting feasibility study
- Analyzed network and server performance statistics to ensure peak efficiency and reliability.
Global Enterprise Services (GES) Tier2 LVL III Technician
Government Contractor, CTGi
Annapolis Junction, MD
01.2023 - 01.2023
- Provides GES Tier2 remote system administration, system maintenance, software installations, along with the installation and configuration of UNIX and Windows workstations
- Updates the UNIX NIS Master and display backend servers to continue availability
- Troubleshoots network connectivity, web services access, application access, outlook email problems and apply the required resolutions according to Standard Operating Procedure (SOPs) for Tier2 customers within the establish Support Level Agreement (SLA) timeframes
- Use the SupportIT ticketing system to ensure that the proper priority and support for escalated and next business day tickets are prioritized because of the faster SLA response requirements and procedures
- Remotely resolves desktop problems and service requests in the Extended Enterprise and Remote Sites using tools and application such as System Management Server (SMS), Remote Desktop Manager (RDP)
- Installs, configure and troubleshoot software and desktop applications remotely using software applications such as the Remote Desktop Management (RDP), RAD Tool and Microsoft System Center tools
- Creates and modify security groups and distribution lists via the Quest One Active Roles (ARS) application software.
Senior Exchange/Systems Administrator
Government Contractor, Conceras
Washington, DC
07.2011 - 06.2013
- Maintained and trouble-shoot domain controller, active directory and exchange servers related problems within the U.S
- The Department of State infrastructure (DOS)
- Resolved escalated trouble calls generated from the DOS Microsoft Exchange enterprise network, provides service and support to Microsoft Exchange 2003 and 2010 recipients within the DOS Active Directory Forest
- Successfully migrated mailboxes from exchange 2003 to 2010 IAW with the contract SLA agreements
- Resolved escalated trouble calls generated from U.S
- Embassies worldwide reducing outage time by ten percent
- Monitored various servers, mail queues and different services using performance monitor software such as NetIQ and Microsoft SCOM monitoring tools
- Implemented standard operating procedures on installing various software products for new HP servers
- Ensured uninterrupted email services and support for exchange local and remote sites on the State Department's LAN/WAN
- Performed migration from exchange server 2000 to 2003 for sites in preparation for the transition to exchange 2010
- Ensured that recently migrated exchange servers were configured and installed to meet the DOS baseline by performing over forty quality control (QA) checks
- Performed exchange mail store disaster recoveries to resolve and restore email flow to over sixty servers within six hours.
Senior Exchange/Systems Administrator
Government Contractor, Copper River
Washington, DC
03.2010 - 07.2011
- Maintained and trouble-shoot domain controller, active directory and exchange servers related problems within the U.S
- The Department of State infrastructure (DOS)
- Resolved escalated trouble calls generated from the DOS Microsoft Exchange enterprise network, provides service and support to Microsoft Exchange 2003 and 2010 recipients within the DOS Active Directory Forest
- Successfully migrated mailboxes from exchange 2003 to 2010 IAW with the contract SLA agreements
- Resolved escalated trouble calls generated from U.S
- Embassies worldwide reducing outage time by ten percent
- Monitored various servers, mail queues and different services using performance monitor software such as NetIQ and Microsoft SCOM monitoring tools
- Implemented standard operating procedures on installing various software products for new HP servers
- Ensured uninterrupted email services and support for exchange local and remote sites on the State Department's LAN/WAN
- Performed migration from exchange server 2000 to 2003 for sites in preparation for the transition to exchange 2010
- Ensured that recently migrated exchange servers were configured and installed to meet the DOS baseline by performing over forty quality control (QA) checks
- Performed exchange mail store disaster recoveries to resolve and restore email flow to over sixty servers within six hours.
Senior Exchange Administrator
Government Contractor, Integrated Technologies Inc.
Washington, DC
06.2004 - 03.2010
- Managed and administered thirty exchange 5.5 email servers, ensured uninterrupted email services and support for exchange local and remote sites on the State Department's LAN/WAN
- Resolved escalated trouble calls generated from U.S
- Embassies worldwide
- Provided service and support to Microsoft Exchange recipients
- Monitored various servers, mail queues and different services using performance monitor
- Implemented standard operating procedures on installing various software products for new Compact servers
- Configured Compaq Proliant servers, installed Windows NT Server 4.0 and MS Exchange Server 5.5 enterprise edition
- Monitored and maintained the Department of State FADS program, ensured directory synchronizations schedules were processed successfully
- Monitored remote sites for outdated Global Address Listings (GAL), when discrepancies were detected took the necessary steps to resolve those discrepancies in a timely manner
- Configured Compaq Proliant servers with FADS software during the migration of new remote site into the FADS
- Troubled-shooted FADS log files to resolve software and hardware errors that impaired remote sites ability to accomplish mission essential communications using email
- Monitored MTA queues to ensure email traffic was moving using X.400/X.500 and MSMail connectors
- Provided step-by-step guidance and instructions to remote sites allowing them to rebuild and recover data from their private information store because of crashed Exchange/FADS servers.
Education
Bachelor's degree - Computer Information Systems
Strayer University
Suitland, MD08.2000
Associate in Science (AS) - Logistics Management
Community College of the Air Force
Montgomery, ALAssociate in Science (AS) - Information Technology
Community College of the Air Force
Montgomery, ALSkills
- SCCM
- Microsoft Exchange
- Microsoft Windows Server
- Windows
- Communication skills
- IDS
- Active Directory
- Information Security
- LAN
- Operating Systems
- VMWare
- System Administration
- DNS
- Computer Networking
- TCP/IP
- WAN
- DHCP
- Disaster Recovery
- Microsoft SQL Server
- ServiceNow
- Network Infrastructure
- Technical Support
- Remote Access Software
- Help Desk
- Network Firewalls
- VPN
- Network Support
- Network Engineering
- Network Administration
- Network Monitoring
- Cybersecurity
- SQL
- Linux
Certification
- CompTIA Security+
- Microsoft Certified Systems Engineer (MCSE), 08/1997
- Air Force Certified Trainer, 01/1987
- IAT Level II
- DoD 8570
- TS/SCI
- Top Secret Clearance
Clearances
- DOD TS/SCI, Active, 2002-Present
- Reinvestigation Completed, Completed, 07/05/2018
Assessments
Technical support, Proficient, 04/2022
Military Service
United States Air Force, United States, Master Sergeant, 04/1982, 08/2002
Awards
- Group Cash Award, 08/08/2022
- Group Time Off Award, 04/06/2022
- Individual Cash Award, 03/23/2022
- Group Cash Award, 08/11/2021
- Individual Cash Award, 03/11/2021
- Individual Time Off Award, 03/12/2020
- Individual Cash Award, 03/11/2019
- Individual Cash Award, 08/17/2018
Timeline
Global Enterprise Services (GES) Tier2 LVL III Technician
Government Contractor, CTGi
01.2023 - 01.2023
Senior Exchange/Systems Administrator
Government Contractor, Conceras
07.2011 - 06.2013
Senior Exchange/Systems Administrator
Government Contractor, Copper River
03.2010 - 07.2011
Senior Exchange Administrator
Government Contractor, Integrated Technologies Inc.
06.2004 - 03.2010
Deputy Chief, Enterprise Technical Services
Government Employee, Department of Defense
01.2003 - Current
- CompTIA Security+
- Microsoft Certified Systems Engineer (MCSE), 08/1997
- Air Force Certified Trainer, 01/1987
- IAT Level II
- DoD 8570
- TS/SCI
- Top Secret Clearance
Bachelor's degree - Computer Information Systems
Strayer University
Associate in Science (AS) - Logistics Management
Community College of the Air Force
Associate in Science (AS) - Information Technology
Community College of the Air Force
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