Austin Temofeh
Greensboro,NC
Summary
Dedicated IT professional with a comprehensive background in cybersecurity and helpdesk support. Possessing a strong foundation in threat detection, risk assessment, and incident response, I have successfully contributed to enhancing the security posture of organizations. With proven expertise in troubleshooting hardware and software issues and providing top-notch helpdesk support, I am committed to ensuring the seamless operation of IT systems. Adept at collaborating with cross-functional teams, developing and enforcing security policies, and conducting user training to promote cybersecurity awareness.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT HELP DESK SUPPORT
KAMCO GROUP
04.2022 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Build and deployed file servers and cloud computing solutions
- Configured and deploying VOIP solutions
- Performed network infrastructure troubleshooting
- Managed Microsoft Exchange Server
- Telephone solutions
Technical Support Analyst
Echo Global Logistics
02.2021 - 03.2022
- Improved customer satisfaction by providing timely and accurate technical support to end users.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Streamlined support processes by creating comprehensive documentation for common troubleshooting scenarios.
- Decreased response times with efficient ticket management and prioritization of urgent issues.
- Recorded technical issues and solutions in the appropriate systems and documentation.
- Maintain strict confidentiality regarding all access to individual, and organization information, and intellectual property.
Education
Cybersecurity - Cybersecurity
University of New Hampshire
Durham, NH02.2024
Skills
- Threat Detection and Analysis
- Risk Assessment and Management
- Security Policy Development
- Vulnerability Assessment
- Incident Response and Mitigation
- Security Awareness Training
- Troubleshooting Hardware and Software Issues
- Helpdesk Ticket Management
Certification
NETWORK DEFENCE BY EC-COUNCIL
Timeline
IT HELP DESK SUPPORT
KAMCO GROUP
04.2022 - 07.2023
Technical Support Analyst
Echo Global Logistics
02.2021 - 03.2022
Cybersecurity - Cybersecurity
University of New Hampshire