Abdelwahab Gohar
Spotsylvania,VA
Summary
Detail-oriented IT Professional with hands-on experience in technical support roles and a robust academic background in cybersecurity engineering. Known for efficiently identifying and solving technical issues and providing top-notch support for both hardware and software systems. Brings a thorough understanding of security protocols and disaster recovery planning, with a proven track record of enhancing system performance and security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk and IT Support
George Mason University
Fairfax, VA
10.2023 - Current
- Efficiently managed and swiftly resolved a wide range of technical support tickets, enhancing user satisfaction and system reliability.
- Set up and maintained technology for the Multipurpose Room (MPR), ensuring seamless operations for events and meetings.
- Delivered targeted IT solutions for office staff, significantly reducing downtime and boosting productivity.
- Maintained a clean and organized office environment, contributing to a professional and welcoming atmosphere.
IT Help Desk
Liberty Language Services
01.2021 - 11.2022
- Proficiently managed the help desk, facilitating the seamless setup and configuration of computers and systems for the workforce
- Demonstrated strong problem-solving skills by efficiently troubleshooting various technical issues, ensuring minimal downtime, and enhanced productivity.
- Expertly utilized Active Directory to create and manage user accounts for new employees, streamlining the onboarding process and improving access controls
- Played a pivotal role in enhancing the company's security measures and maintaining the up-to-date operating systems, safeguarding critical data and bolstering system performance
- Successfully resolved hardware and software problems, providing swift and effective solutions to maintain optimal functionality across the organization.
Education
Bachelor of Science - Cybersecurity Engineering
George Mason University
Fairfax, VA05-2027
Skills
- Network Security
- Disaster Recovery Planning
- Access Control
- Cryptography
- Cyber Forensics
- Data Security
- Firewall Configuration
- Malware Identification
- Mobile Device Security
- Security Configuration
- Security Policies
- Threat Analysis
- Threat Detection
- Phone & Online Support
- LAN Connectivity
- Windows 7/10/11
- Strong communication skills (both written and verbal)
- Manual software testing
- Ability to multi-task with excellent interpersonal and leadership skills
- Hardware and Software Configuration
- Microsoft Office 365
- System Maintenance
- Profound understanding of TCP/IP
- Windows Server 2016/Active Directory
- Asset Management
Certification
- CompTIA Security+ ce Certification
Timeline
Front Desk and IT Support
George Mason University
10.2023 - Current
IT Help Desk
Liberty Language Services
01.2021 - 11.2022
Bachelor of Science - Cybersecurity Engineering
George Mason University