Austin Temofeh
Greensboro,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Ambitious, career-focused job seeker, anxious to obtain a cybersecurity analyst / IT help desk specialist position to help achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Walmart
Greensboro, NC
12.2018 - Current
- Handle 80+ calls daily, with attending to customers, retrieving customer data, presenting relevant information and cancelling orders and services.
- Trained new employees on how to enter customer data, attend to customer needs and customer interactions.
- Received an average of 90% customer service satisfaction rating.
Cybersecurity Analyst
Mtn Nigeria, Mobile Telecommunication Network
Benin , Edo
03.2015 - 01.2018
- Conduct troubleshooting to resolve IT-related and application issues for 3,000+ users.
- Consistently meet call handling goals by closing an average of 47 calls per day with an 85% first call resolution ratio.
- Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients
- Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory.
- Diagnosed and resolved a range of software,hardware and connectivity issues while delivering technical training on hardware/software to end-users.
- Repaired networking issues with 24/7 remote support to avoid potential loss of revenue.
Education
Product Management - Product Management
Ecornell
Online01.2024
Cybersecurity - Cybersecurity
Kenzie Academy
Indianapolis, IN12.2023
Skills
- Customer Retention
- Complaint Resolution
- Report Generation
- Customer Order Management
- Account Management
- Good Communication Skills
- Customer Relations
- Data Security
- Regulatory Compliance
- Protecting Networks
- Monitoring Computer Viruses
- Information Auditing
- Reporting and Documentation
- Critical Thinking Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Specialist
Walmart
12.2018 - Current
Cybersecurity Analyst
Mtn Nigeria, Mobile Telecommunication Network
03.2015 - 01.2018
Product Management - Product Management
Ecornell
Cybersecurity - Cybersecurity
Kenzie Academy