Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Austin Temofeh

Greensboro,NC

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Ambitious, career-focused job seeker, anxious to obtain a cybersecurity analyst / IT help desk specialist position to help achieve company goals.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Walmart
Greensboro, NC
12.2018 - Current
  • Handle 80+ calls daily, with attending to customers, retrieving customer data, presenting relevant information and cancelling orders and services.
  • Trained new employees on how to enter customer data, attend to customer needs and customer interactions.
  • Received an average of 90% customer service satisfaction rating.

Cybersecurity Analyst

Mtn Nigeria, Mobile Telecommunication Network
Benin , Edo
03.2015 - 01.2018
  • Conduct troubleshooting to resolve IT-related and application issues for 3,000+ users.
  • Consistently meet call handling goals by closing an average of 47 calls per day with an 85% first call resolution ratio.
  • Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients
  • Administer all aspects of active directory group policy such as creating and managing end-user accounts using active directory.
  • Diagnosed and resolved a range of software,hardware and connectivity issues while delivering technical training on hardware/software to end-users.
  • Repaired networking issues with 24/7 remote support to avoid potential loss of revenue.

Education

Product Management - Product Management

Ecornell
Online
01.2024

Cybersecurity - Cybersecurity

Kenzie Academy
Indianapolis, IN
12.2023

Skills

  • Customer Retention
  • Complaint Resolution
  • Report Generation
  • Customer Order Management
  • Account Management
  • Good Communication Skills
  • Customer Relations
  • Data Security
  • Regulatory Compliance
  • Protecting Networks
  • Monitoring Computer Viruses
  • Information Auditing
  • Reporting and Documentation
  • Critical Thinking Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Specialist

Walmart
12.2018 - Current

Cybersecurity Analyst

Mtn Nigeria, Mobile Telecommunication Network
03.2015 - 01.2018

Product Management - Product Management

Ecornell

Cybersecurity - Cybersecurity

Kenzie Academy
Austin Temofeh