Austin Tinsley
Lakeland,FL
Summary
Highly skilled support professional with a positive and friendly demeanor. Recognized for strong attention to detail and effective communication skills, I possess a solid track record of successfully managing diverse and challenging requirements. Well-versed in Technology systems, I excel in a 24/7 uptime environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tech Support Analyst
Publix
09.2024 - Current
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
Associate Tech Support Analyst
Publix
07.2022 - 09.2024
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
Warehouse Receiver
Publix
08.2020 - 08.2022
- Worked with inventory managers and unloaders to plan deliveries.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Front Service Clerk
Publix
09.2016 - 06.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
- Organized files and completed paperwork for each service action.
Warehouse Order Selector
Publix
07.2017 - 03.2018
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Warehouse Forklift Operator
Publix
04.2018 - 07.2020
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
Education
Associate of Arts - Progress
Polk State College
Winter Haven, FLHigh School Diploma -
Tenoroc High School
Lakeland, FL05.2014
Skills
- Component installation
- Network support
- Mobile device management
- Flexible and Adaptable
- Excellent Communication
- Data Entry and Database Skills
- Microsoft Office
- Organization and Prioritization
Certification
- Google IT Support Certificate, Coursera - 2022
Hobbies
Computer building, Video games, Technology, Disc golf, UFC
Timeline
Tech Support Analyst
Publix
09.2024 - Current
Associate Tech Support Analyst
Publix
07.2022 - 09.2024
Warehouse Receiver
Publix
08.2020 - 08.2022
Warehouse Forklift Operator
Publix
04.2018 - 07.2020
Warehouse Order Selector
Publix
07.2017 - 03.2018
Front Service Clerk
Publix
09.2016 - 06.2017
High School Diploma -
Tenoroc High School
Associate of Arts - Progress
Polk State College