Abdelrahman Muhsen
Arnold,MO
Summary
Management Information Systems. Great experience in problem-solving in Tech support Analyst the abilities & passion for setting and accomplishing goals. Practiced troubleshooter with excellent diagnostics and abilities, strong attention and systems performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
3
3
years of professional experience
Work History
Tech Support Analyst
Galaxe Solutions With Cigna Service Management
03.2021 - Current
- Ticketing IT issues
- Express-Scrips
- Active Directory
- RSA SecurID / Account Reset
- Amin access & troubleshooting, Handel open ticket for users 20-30 tickets a day
- Troubleshooting & walkthrough set ups systems hardware
- Resetting Passwords / Unlocking accounts
- Strong problem solving and document information
- Daily communication with client's and managers
- Great customer service oriented
- Helpdesk requests via ticketing system, phone calls, and e-mails regarding software, hardware, web site or networking problems
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Web Developer and Marketing
Internship National Material Supply Co
01.2020 - 05.2020
- Knowledgeable of using Photoshop to create product images and ensured proper uploading companies' website
- Assisted customers with orders by phone, email, and live chat systems
- Trained co-workers on maintaining accurate product logs using Excel Spreadsheets
- Setup new devices that arrive in office and install cables and Ethernet.
Education
Bachelor of Science degree - Information Science And Computer Technology (MIS)
Harris-Stowe State University
Skills
- SKILLS & COURSES
- Microsoft Excel, Word, and Access
- Software performance analysis
- Service now Management
- Cigna service Management
- Self-Recovery McAfee
- Data Recovery
- Hardware and Software Installation
Timeline
Tech Support Analyst
Galaxe Solutions With Cigna Service Management
03.2021 - Current
Web Developer and Marketing
Internship National Material Supply Co
01.2020 - 05.2020
Bachelor of Science degree - Information Science And Computer Technology (MIS)
Harris-Stowe State University