Austin Tolman
South Jordan
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Senior Manager, Solution Engineering
SolarWinds
01.2021 - Current
- Provided strong leadership to enhance team productivity and morale.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed proposals and presentations for internal and external audiences.
- Held bi-weekly meetings to create business plans and workshops to drive successful business.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Manager, Solution Engineering
SolarWinds
01.2014 - 01.2021
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Solution Engineer
SolarWinds
11.2007 - 01.2014
- Installed and configured computer software and peripheral packages.
- Created and prepared recommendation reports to improve hardware and software standards.
- Reviewed problem logs to identify recurring problems and coordinated issue resolution activities.
- Analyzed and resolved complex network problems for end-users.
- Used SolarWinds portfolio of products to analyze and resolve server hardware, software and communications problems.
- Collaborated with clients to define solution requirements.
- Coordinated efficient large-scale software deployments.
Junior Network Administrator
Rhodes Bake N Serv
01.2003 - 11.2007
- Provided on-call support for network engineering duties.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Monitored system performance and responded to alerts.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Assisted IT staff on troubleshooting issues and closing calls.
- Identified and immediately resolved issues with network devices.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
Education
Bachelor of Applied Science in Information Technology -
University of Phoenix
Tempe, AZ01.2007
Skills
- Resource Allocation
- Talent Development
- Strategic Planning
- Troubleshooting and Problem Resolution
- Cross-Functional Communication
- Conflict Resolution
Timeline
Senior Manager, Solution Engineering
SolarWinds
01.2021 - Current
Manager, Solution Engineering
SolarWinds
01.2014 - 01.2021
Solution Engineer
SolarWinds
11.2007 - 01.2014
Junior Network Administrator
Rhodes Bake N Serv
01.2003 - 11.2007
Bachelor of Applied Science in Information Technology -
University of Phoenix
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