Austin Vanderhoof
Denver,CO
Summary
Dedicated supply chain management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Descartes Systems Group
05.2022 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance within our onboarding program.
- Conducted training and mentored team members.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Account Manager II
TD Synnex
03.2020 - 05.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Education
Bachelor of Arts - Political Science/International Business
Westminster College
New Wilmington, PA12.2020
Skills
- Strategic Planning
- CRM Software
- Customer Onboarding
- Problem Solving
- Product Knowledge
- Team Collaboration
- Adaptability
- Customer Account Management
- Staff Mentoring & Leadership
Timeline
Customer Success Manager
Descartes Systems Group
05.2022 - Current
Account Manager II
TD Synnex
03.2020 - 05.2022
Bachelor of Arts - Political Science/International Business
Westminster College
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