Austin Velazquez
New Brunswick,NJ
Summary
I am experienced in handling client interactions and resolving issues promptly. I utilize communication and empathy to build strong relationships in order to maintain high satisfaction and fostering loyalty to those who I am providing services towards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Technician
Bright Star Therapy LLC.
Lakewood, NJ
09.2025 - Current
- Developed positive rapport with clients, fostering a supportive environment for growth.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Participated in team meetings to discuss client progress and strategy adjustments.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
Bartender
Aroogas Bar and Grill
East Brunswick, NJ
09.2024 - 02.2025
- Provided excellent customer service, enhancing guest experiences through prompt and friendly interactions.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Utilized point-of-sale systems for accurate order processing and payment transactions.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Physical Therapist Aide
Sportscare Physical Therapy
Freehold, NJ
08.2022 - 08.2023
- Documented patient progress and reported changes to supervising therapists.
- Supported patients during exercises, ensuring proper techniques were followed.
- Managed inventory of supplies, ensuring availability for daily treatments.
- Educated patients on rehabilitation exercises and post-treatment care routines.
- Adapted quickly to changing patient needs and therapy requirements during sessions.
Online Grocery Pickup Associate
Walmart
Freehold, NJ
08.2020 - 08.2021
- Assisted customers with order pickups, ensuring timely and accurate service.
- Organized and prepared grocery orders for efficient distribution to customers.
- Maintained cleanliness and organization of pickup area, enhancing customer experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Operated inventory management systems to track stock levels and product availability.
Education
Bachelor of Arts - Cognitive Science
Rutgers University
New Brunswick, NJ05-2025
Skills
- Data collection
- Documentation skills
- Behavioral management
- Client relationship development
- Strong multitasking
- Customer service
- Clear and effective communication
- Payment processing
- Patient confidentiality
- Inventory management
- Problem-solving
- Attention to detail
Certification
- Adult and Pediatric First Aid/CPR/AED by American Red Cross
- Human Research - Social/Behavioral/Epidemiologic Research Investigators by CITI Program
Timeline
Behavior Technician
Bright Star Therapy LLC.
09.2025 - Current
Bartender
Aroogas Bar and Grill
09.2024 - 02.2025
Physical Therapist Aide
Sportscare Physical Therapy
08.2022 - 08.2023
Online Grocery Pickup Associate
Walmart
08.2020 - 08.2021
Bachelor of Arts - Cognitive Science
Rutgers University