Austin Velazquez
Summary
I am experienced in handling client interactions and resolving issues promptly. I utilize communication and empathy to build strong relationships in order to maintain high satisfaction and fostering loyalty to those who I am providing services towards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavior Technician
Bright Star Therapy LLC.
Lakewood
09.2025 - Current
- Monitored and logged behavioral data into CentralReach while strictly following HIPAA privacy laws.
- Worked with family both in-person/on-call to implement personalized behavioral plans, prioritizing stern and empathetic coaching techniques.
- Utilized efficient crisis-management and de-escalation techniques to defuse behavioral situations.
- Communicated bi-weekly progress reports with BCBA and case management to optimize future behavioral schedules
- Completed detailed clinical session notes at the end of every session for insurance and regulatory reviews
Bartender
Aroogas Sportsbar and Grill
East Brunswick
09.2024 - 02.2025
- Provided optimal, fast-paced hospitality to many customers nightly, maintaining a welcoming experience and resolving service issues.
- Balanced order quality, transactions, POS systems, and customer preferences
- Reviewed cash drawers and electronic transactions nightly to avoid transactional discrepancies.
- Handled customer dissatisfaction and inventory shortages swiftly, making sure inventory was sufficient to maintain customer satisfaction.
- Upsold menu items, driving up revenue and maximizing profits.
Physical Therapist Aide
Sportscare Physical And Aquatic Therapy
Freehold
08.2022 - 08.2023
- Monitored daily patient rehabilitation progress, greeting patients, verifying documentation, and prepping treatment environment for optimized workflow.
- Guided patients through prescribed rehabilitation activities with clear verbal instructions, simplifying medical terminology, ensuring correct form, and maintaining a supportive friendly environment.
- Utilized Electronic Health Record software to schedule appointments from in-bound patient calls while Therapist was occupied.
- Print/organize treatment sheets based on the patient's appointment time to ensure swift workflow the following workday.
- Acted as the primary point of contact to patients experiencing psychological discomfort, maintaining an empathetic demeanor to uplift mood.
Online Grocery Pickup Associate
Walmart
Freehold
08.2020 - 08.2021
- Ensured order accuracy by verifying items before loading into customer vehicles.
- Collaborated with team members to streamline order fulfillment processes.
- Communicated effectively with customers to enhance their shopping experience.
- Trained new associates on procedures and best practices for order pickup.
- Monitored stock levels and reported shortages to management for replenishment.
Education
Bachelor of Arts - Cognitive Science
Rutgers University
New Brunswick, NJ05-2025
Skills
- Data logging
- Progress reporting
- Crisis intervention
- Problem solving
- Empathy
- Patient monitoring
- Electronic health records
- HIPAA compliance
- Data analysis
- Coaching techniques
- Customer service
Certification
- American Red Cross - Adult and Pediatric First Aid/CPR/AED
- CITI Program - Social / Behavioral / Epidemiologic Research Investigators
Timeline
Behavior Technician
Bright Star Therapy LLC.
09.2025 - Current
Bartender
Aroogas Sportsbar and Grill
09.2024 - 02.2025
Physical Therapist Aide
Sportscare Physical And Aquatic Therapy
08.2022 - 08.2023
Online Grocery Pickup Associate
Walmart
08.2020 - 08.2021
Bachelor of Arts - Cognitive Science
Rutgers University