Austin Walls
Gadsden,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Dealer Support Specialist
CNH
02.2023 - Current
- Provide technical expertise to the entire North American CNH dealer network along with internal CNH sales, marketing, and field personnel.
- Research dealer issues based upon end user needs.
- Compose relevant, timely, complete and accurate part(s) identification information for corrective action.
- Coordinate quality problems to implement corrective action and obtain solutions for dealers.
- Conduct communication via phone and/or online submission tools and track this communication using - - CRM for traceability and accuracy.
- Troubleshoot issues and deliver complete resolution to contacts.
- Effectively explain Dealer resolutions.
- Identify errors, propose suggested changes, and escalate to Global Parts Publishing Team.
Senior Parts Information Coordinator
Caterpillar Inc.
02.2013 - 09.2022
- Responsible for the creation and revision of technical data for Caterpillar products via engineering documents while adhering to process standards.
- Data created is referenced by global users to repair and service Caterpillar products in the field.
- Research and resolve information discrepancies from global dealers, customers, and internal users.
- Determine corrective actions utilizing a variety of enterprise software and systems.
- Responsible for proactively gathering electronic notices for assigned models from worldwide sources.
- Collaborated with engineering product groups, authorizations, and dealer network to ensure appropriate information is provided.
Parts Information Analyst
Caterpillar Inc.
09.2011 - 01.2013
- - Adhere to department standards and guidelines to prepare and compile data from coordinators
- - Responsible for the accuracy and completeness of assigned projects through in-depth analysis
- - Direct impact on service parts sales through the development of quality information.
Education
Bachelor of Science - Technical Management, Project Management -
DeVry University
Chicago, ILSkills
- Leadership
- Critical Thinking
- Communication
- Quality Control
- Problem Solving
- Customer Focus
- Strategic Thinker
- Performance Tracking
- Technical aptitude
- Goal-Oriented
Accomplishments
- Maintained a proven record of exceptionally high-quality work with a strong attention to detail as a top Analyst based on productivity and quality measurements.
- Displayed skills in Continuous Improvement by leading project changes and critical process improvements, enhancing the end-user experience.
- Demonstrated effective project leadership implementing vision setting, standards enhancements, and best practice evolvement.
- Contributor to continuous improvement, analytics, and departmental metrics to exceed departmental KPI's.
- Provided highly effective mentoring, having trained multiple peers in various cross-functional roles.
- Experience in remote, flex, and in-office job functions.
Timeline
Dealer Support Specialist
CNH
02.2023 - Current
Senior Parts Information Coordinator
Caterpillar Inc.
02.2013 - 09.2022
Parts Information Analyst
Caterpillar Inc.
09.2011 - 01.2013
Bachelor of Science - Technical Management, Project Management -
DeVry University
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