Austin Ward
Battle Creek,MI
Summary
Motivated professional with over 10 years in automotive auctions and customer service. Expertise in facilitating transactions and fostering relationships that enhance customer satisfaction. Seeking a management or sales role to leverage communication and leadership skills in driving organizational success.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Auctioneer
Americas Auto Auction West Michigan
05.2016 - Current
- Conduct live vehicle auctions in a fast-paced, high-volume environment.
- Facilitated transactions by connecting buyers and sellers through clear communication and engaging auctioneering, enhancing customer satisfaction.
- Encouraged competitive bidding, resulting in maximized vehicle sale values and increased auction revenue.
- Built strong relationships with dealerships, buyers, and sellers through professionalism and exceptional customer service, fostering loyalty and repeat business.
- Maintain accuracy and efficiency while managing multiple transactions during live auctions.
- Collaborate with auction staff to ensure smooth daily operations and successful auction events.
Office Manager
Secure Storage
10.2019 - 05.2022
- Oversaw daily office operations and administrative functions to support overall business efficiency.
- Streamlined office organization to maintain effective day-to-day operations.
- Facilitated account management, rentals, payments, and service requests to enhance customer satisfaction.
- Resolved customer concerns while delivering professional, solution-focused service.
- Maintained accurate records and processed customer transactions efficiently.
Team Member
Papa Murphys
05.2014 - 07.2016
- Provided exceptional customer service in fast-paced retail environment, enhancing customer satisfaction.
- Collaborated with team members to achieve daily operational goals, contributing to efficient store performance.
- Prepared customer orders while maintaining quality and food safety standards.
- Organized stock and ensured product availability on shelves, supporting effective inventory management.
Education
High School Diploma -
West Michigan Aviation Academy
Grand Rapids, MI05-2016
Auctioneer License
Reppert Auction School
Indianapolis, IN12-2015
Skills
- Live auction management
- Sales
- Customer Service
- Relationship Building
- Communication
- Public Speaking
- Problem Solving
- Conflict Resolution
- Time Management
- Organization
- Office administration
- Leadership
Certification
Licensed Auctioneer
Timeline
Office Manager
Secure Storage
10.2019 - 05.2022
Auctioneer
Americas Auto Auction West Michigan
05.2016 - Current
Team Member
Papa Murphys
05.2014 - 07.2016
High School Diploma -
West Michigan Aviation Academy
Auctioneer License
Reppert Auction School