Ramon Leyva
El Paso
Summary
Motivated business professional with experience in automotive / customer service, and online sales. Skilled in customer service, business operations, and digital commerce. Proven ability to build client relationships, manage sales, and deliver high-quality results in both in-person and virtual environments. Seeking to bring customer service and strong work ethic to the company
Overview
10
10
years of professional experience
Work History
Online Sales
eBay & WhatNot Live Sales
El Paso
01.2019 - Current
- I manage live auctions and online listings, generating consistent sales growth.
- I handle inventory, pricing strategy, and shipping logistics to maximize efficiency.
- Built a loyal customer base through strong communication and engagement.
- Monitored online sales, provided customer service, and tracked inventory levels.
Front Desk Associate
Eastside Collision
01.2018 - 01.2020
- Greeted and assisted customers, providing excellent service and clear communication throughout the repair process.
- Scheduled appointments, managed repair orders, and coordinated with insurance companies and adjusters.
- Handled phone calls, emails, and in-person inquiries, ensuring accurate information and timely updates.
- Processed payments, prepared invoices, and maintained organized records of customer accounts and repair documentation.
- Supported shop operations by coordinating with technicians and estimators to ensure efficient workflow and customer satisfaction.
- Resolved customer concerns with professionalism, helping maintain high client retention and positive reviews.
Porter
BMW of El Paso
01.2016 - 01.2017
- Assisted service department by moving, parking, and organizing vehicles safely and efficiently.
- Maintained cleanliness of customer and inventory vehicles, including washing and detailing as needed.
- Supported technicians and service advisors by ensuring timely vehicle flow through the repair process.
- Provided excellent customer service by greeting clients, retrieving vehicles, and ensuring a professional hand-off experience.
- Monitored lot organization, vehicle inventory, and shop cleanliness to maintain dealership standards.
- Performed basic inspections such as checking fuel levels, tire pressure, and cleanliness before vehicle delivery.
Education
Associate of Business Administration - accounting, business management, marketing, economics
El Paso Community College
El Paso, TXSkills
- Customer Service & Client Relations
- Sales & Negotiation
- Inventory & Operations Management
- Online Marketplace Sales (eBay, WhatNot, etc)
- Business Administration
- Automotive Service Knowledge
- Communication & Team Collaboration
- Live auction management
- Pricing strategy
- Inventory control
- Shipping logistics
- Customer engagement
- Customer relationship management
- Payment processing
- Appointment scheduling
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Online sales management
Timeline
Online Sales
eBay & WhatNot Live Sales
01.2019 - Current
Front Desk Associate
Eastside Collision
01.2018 - 01.2020
Porter
BMW of El Paso
01.2016 - 01.2017
Associate of Business Administration - accounting, business management, marketing, economics
El Paso Community College