Summary
Overview
Work History
Education
Skills
Affiliations
Awards
Certification
Timeline
Generic

Austin Wear

Tallahassee,FL

Summary

Motivated and customer-focused professional transitioning into IT support, bringing strong problem-solving, troubleshooting, and communication skills. Adept at handling technical issues, assisting users, and ensuring smooth system operations. Seeking a Help Desk Technician role to apply my customer service experience and growing technical expertise in IT support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Revenue Specialist II

Florida Department of Revenue
12.2021 - Current
  • Provide customer support via phone, email, and in-person, troubleshooting issues related to tax systems and account access.
  • Assist users with navigating online portals and resolving technical difficulties.
  • Manage and process sensitive financial data, ensuring accuracy and compliance.
  • Collaborate with internal teams to resolve account discrepancies and improve user experience.
  • Document user inquiries and solutions, enhancing knowledge base resources.

Food and Beverage Supervisor

Southwood Golf Club
07.2019 - 08.2021
  • Supervised daily operations, including point-of-sale (POS) troubleshooting and resolving technical issues.
  • Provided technical support for payment processing and inventory systems.
  • Trained and supported team members in software usage and troubleshooting minor IT issues.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.

Education

Bachelor of Hospitality And Tourism Management -

Florida State University
Tallahassee, FL
12.2020

Associate of Arts -

Tallahassee Community College
Tallahassee, FL
12.2018

Skills

  • Software: Microsoft Office 365, Active Directory (learning), Ticketing Systems
  • Operating Systems: Windows, macOS
  • Networking: Basic troubleshooting (IP configurations, routers, connectivity issues)
  • Hardware: PC assembly, peripheral setup, troubleshooting
  • Security: Basic knowledge of cybersecurity best practices
  • Soft Skills: Customer support, problem-solving, multitasking, conflict resolution

Affiliations

Club Managers Association of America, 2019

Awards

  • Achieved Dean's List from Tallahassee Community College
  • Employee of the month at Publix
  • Dr. Schuerer Team First Leadership Award
  • Captain of high school lacrosse team

Certification

CompTIA A+ (In Progress)

Timeline

Revenue Specialist II

Florida Department of Revenue
12.2021 - Current

Food and Beverage Supervisor

Southwood Golf Club
07.2019 - 08.2021

Bachelor of Hospitality And Tourism Management -

Florida State University

Associate of Arts -

Tallahassee Community College

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Austin Wear