Ivan Almeida

• Process provider documentation and legal compliance requirements

• Analyze program data and implement system improvements

• Coordinate with internal teams for process optimization

• Managed case management systems and user support

• Provided customer education on system navigation

• Ensured compliance with federal and state regulations

• Implemented and supported systems and technologies deployed to physicians and physician offices

• Developed and delivered training programs for providers on Cerner and Meditech EMR systems

• Coordinated physician service requests and incident resolutions through Service Desk

• Provided hands-on support for moderate to complex technical inquiries

• Managed provider system access, security compliance, and information protection

• Conducted proactive rounds to identify and address physician support needs

• Served as liaison between Surgery and IT departments for system integration

• Investigated and resolved complex inventory discrepancies
• Worked closely with the Logistic Supervisor to ensure high-quality operations
• Ensured accurate entry of products into the inventory system for precise record-keeping
• Coordinated, deployed, and maintained nursing computerization within Perioperative Services
• Conducted training sessions for the implementation and integration of clinical information systems
• Provided tactical leadership in resolving multifaceted problems
• Acted as a liaison between Surgical Services and Information Management departments for computer projects
• Generated detailed daily reports and made additions/corrections to the database
• Collaborated cross-functionally to improve system operations
• Analyzed business processes and systems to deliver improvement recommendations
• Audited Surgical, Endoscopy, and Pain Management charges and ensured timely submission of corrections
• Conducted in-depth clinical reviews of medical records and accurately entered information into SIMS Plus
• Coordinated staffing activities based on surgery schedule and facilitated day-to-day operations
• Administered provider access and security for Cerner Surginet and clinical systems
• Coordinated physician technology support and system optimization
• Developed documentation for provider-facing applications and workflows
• Maintained collaborative relationships with Medical Staff Office and Clinical Services
• Implemented best practices for physician support and system utilization
• Ensured compliance with healthcare IT security requirements
• Provided on-call technical support as needed

• Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
• Set up endoscopy suites with equipment and supplies needed for procedures.
• Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
• Assisted physicians and nursing staff with various tasks and responsibilities during procedures.