SHELINA BAXTER
Marianna,FL
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Revenue Specialist II
Department of Revenue
Marianna, Florida
06.2022 - Current
- Initiating and responding to requests.
- Coordinating with internal and external partners.
- Researching and resolving case issues.
- Gathering information and analyzing case data to determine next steps.
- Interviewing customers over the phone.
- Interacting with other states, employers, and other business partners.
- Making decisions based on case information and provided documentation.
Direct Care Worker
Baker’s Children Development Center LLC
Marianna, FL
08.2021 - 06.2022
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Maintained safe play environment.
- Dressed children and changed diapers.
- Observed and monitored children's play activities.
- Provided nurturing and appropriate environment for children of various ages.
- Developed age-appropriate curriculums to meet the individual needs of each child.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Created lesson plans that incorporated activities to stimulate physical, social, emotional, cognitive growth of the children.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
Correctional Sergeant
Apalachee Correctional Institution
Sneads, Florida
10.2020 - 07.2021
- Supervised correctional officers and assigned duties.
- Supervised visitation and checked visitors for proper identification and contraband.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Established effective working relationships with local law enforcement agencies when necessary.
- Diffused disruptive behavior by verbal interventions.
- Searched building and grounds, living quarters and work areas for contraband.
- Ensured compliance with departmental policies, regulations and procedures.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Provided guidance and counseling to inmates regarding personal issues or problems they may be facing while incarcerated.
- Conducted scheduled headcounts to verify presence of prisoners.
- Participated in regular meetings with senior management to discuss operational needs and objectives.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
- Supervised and made cell assignments.
- Settled disputes between inmates.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
Correctional Sergeant
Jackson Correctional Institution
Malone, Florida
06.2016 - 10.2020
- Supervised correctional officers and assigned duties.
- Supervised visitation and checked visitors for proper identification and contraband.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Established effective working relationships with local law enforcement agencies when necessary.
- Diffused disruptive behavior by verbal interventions.
- Searched building and grounds, living quarters and work areas for contraband.
- Ensured compliance with departmental policies, regulations and procedures.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Provided guidance and counseling to inmates regarding personal issues or problems they may be facing while incarcerated.
- Conducted scheduled headcounts to verify presence of prisoners.
- Participated in regular meetings with senior management to discuss operational needs and objectives.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
- Supervised and made cell assignments.
- Settled disputes between inmates.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
Unit Treatment Rehab Senior Supervisor
Florida State Hospital
Chattahoochee, Florida
05.2013 - 06.2016
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Maintained accurate records of employee attendance, absences, overtime.
- Developed monthly reports detailing progress towards project goals.
- Encouraged teamwork among subordinates by promoting a positive work culture.
- Assisted with client personal care needs to foster independence and well-being.
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Consulted with client care team to continually update care plans.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Built strong and trusting rapport with clients and loved ones.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Transported patients to medical, dental and personal care appointments.
- Contributed to case reviews of client status and progress.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided personal care to clients, such as bathing, grooming and toileting.
Direct Care Worker II
Sunland of Marianna
Marianna, Florida
09.2011 - 05.2013
- Assisted individuals in learning and developing new skills.
- Monitored client's well-being, safety and comfort under physician direction.
- Contributed to case reviews of client status and progress.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Coordinated transportation for medical appointments and other errands.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Followed care plan
- Used approved crisis intervention techniques in emergency situations.
- Consulted with client care team to continually update care plans.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Provided personal care to clients, such as bathing, grooming and toileting.
Direct Care Worker
Walton Youth Development Center
DeFuniak Springs, Florida
10.2007 - 05.2010
- Department policies and procedures and procedures for the care, custody, and control of youth.
- Facility operating procedures.
- Safety procedures in conducting strip searches.
- Good hygiene and housekeeping task related to maintaining the sanitary conditions of the facility.
- Recognizing signs of potential suicide or depression and changes in youth behavior.
- Addressing issues of youth who are experiencing problems.
- Determine appropriate level of use of force.
- Provide constructive feedback to correct. behavior and use of conflict management skills.
- Prepare and maintain reports and records relating to the supervision of youth.
- Communicate both orally and in writing to effectively work with you, coworkers, supervisors, and the public.
Education
Bachelor of Science - Crime Scene Investigation
Florida State University
Tallahassee, FL08-2025
General Business Minor - Business Administration
Florida State University
Tallahassee, FL12-2024
Associate of Arts - General Studies
Northwest Florida State College
Niceville, FL08-2008
Skills
- Inbound and outbound calling
- Effective team player
- Strong communication skills
- Organized
- Flexible scheduling
- Quick learner
- Human relations
- Experience processing information using a computer system
- Experience conducting research in analyzing information to make decision decisions
- Experience communicating with others to gather information
- Experience in working in stressful environments
- Judgment and decision making, along with active listening skills
- Book keeping
- Supervisor management
Accomplishments
- Certification in crime in accident seen imaging in reconstruction lab.
- Certification in forensic death lab.
- Department of corrections certification, and basic training.
- Certification in Google data analysis for investigators.
- Certification is strangulation awareness training.
Timeline
Revenue Specialist II
Department of Revenue
06.2022 - Current
Direct Care Worker
Baker’s Children Development Center LLC
08.2021 - 06.2022
Correctional Sergeant
Apalachee Correctional Institution
10.2020 - 07.2021
Correctional Sergeant
Jackson Correctional Institution
06.2016 - 10.2020
Unit Treatment Rehab Senior Supervisor
Florida State Hospital
05.2013 - 06.2016
Direct Care Worker II
Sunland of Marianna
09.2011 - 05.2013
Direct Care Worker
Walton Youth Development Center
10.2007 - 05.2010
Bachelor of Science - Crime Scene Investigation
Florida State University
General Business Minor - Business Administration
Florida State University
Associate of Arts - General Studies
Northwest Florida State College
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