Austin Williams
Hutto,TX
Summary
Accomplished USAF veteran, 9 year public servant, skilled in building relationships and customer service. Quick learner who thrives in a fast paced environment. Excelled in personnel supervision and in policy and process enhancement.
Overview
9
9
years of professional experience
Work History
Service Administrator
Equipment One Company
01.2025 - Current
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
Missile Security Controller
USAF
10.2021 - 05.2024
- Monitored armed security response to incidents and maintenance for nuclear assets.
- Coordinated with other departments to ensure seamless integration of security measures and emergency response throughout the organization.
- Managed vehicle safety training program for over 200 colleagues
- Maintained secure facilities by overseeing the installation and maintenance of physical barriers and access control systems.
Search Facility Manager
USAF
04.2020 - 10.2021
- Supervised staff of 8 in day-to-day activities.
- Developed new procedures leading to 200% increase in effectiveness.
- Oversaw all aspects of equipment installation, maintenance, and repair for entire facility.
- Evaluated facility operations and personnel for safety and health regulations compliance.
Alarm Dispatcher
USAF
04.2017 - 04.2021
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of all calls and secured facility access in physical and electronic database.
- Directed response to alarms, incidents, and suspicious activity.
Entry Controller
USAF
03.2016 - 03.2017
- Conducted Joint daily security operations with host nation military partners to secure assets and personnel.
- Maintained accurate visitor records for increased accountability and quick reference during emergencies.
- utilized advanced access control software that enabled more efficient tracking of visitors within secured areas.
- Ensured compliance with company security policies by meticulously reviewing access credentials and identifying any discrepancies.
Education
High School Diploma -
Round Rock High School
Round Rock, TX06.2014
Skills
- Detail-oriented client assistance
- Effective stress management
- Asset management
- Incident Response
- Emergency Management
- Team leadership
- Microsoft Word, Excel, and Adobe Proficient
Timeline
Service Administrator
Equipment One Company
01.2025 - Current
Missile Security Controller
USAF
10.2021 - 05.2024
Search Facility Manager
USAF
04.2020 - 10.2021
Alarm Dispatcher
USAF
04.2017 - 04.2021
Entry Controller
USAF
03.2016 - 03.2017
High School Diploma -
Round Rock High School
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