Austin Wilson
Nashville,TN
Summary
Business professional with experience in customer service, operations and supply chain management. Strong organization, project management, and collaboration skills to engage others and influence positive outcomes to meet goals.
Overview
8
8
years of professional experience
Work History
Operations Specialist III
KCH Transportation
Nashville, TN
03.2025 - Current
- Established reputable relationships with customers, warehouses, and carriers.
- Provided timely updates to team members regarding current shipments.
- Planned and scheduled shipment arrivals and departures.
- Participated actively in day-to-day operations for the Nashville branch's trucking services.
Senior Specialist, Domestic Operations
KCH Transportation
Nashville, TN
12.2022 - 03.2025
- Managed a team of 2, facilitating attainment of customer supply chain objectives.
- Tracked and traced over 300 shipments each month, ensuring timely delivery.
- Conducted regular meetings and visits with customers to strengthen relationships.
Specialist, Domestic Operations
KCH Transportation
12.2021 - 12.2022
- Streamlined day-to-day operations by assisting team members effectively.
- Organized and tracked data to prevent issues prior to billing.
- Managed a book of business with up to 20 customers, ensuring satisfaction.
- Achieved promotion to Senior Specialist within one year for outstanding performance.
Operations Crew Member
TriStar Window Cleaning
Nashville, TN
09.2017 - 12.2021
- Executed basic window cleaning tasks to ensure cleanliness and customer satisfaction.
- Conducted door-to-door sales, contributing to increased company profits.
- Assisted in project quoting and payment collection processes for new projects.
Education
Nashville State Community College
Skills
- Supply Management
- Customer Relations
- Quality Assurance
- Proficient in Excel, Salesforce and McCleod
Timeline
Operations Specialist III
KCH Transportation
03.2025 - Current
Senior Specialist, Domestic Operations
KCH Transportation
12.2022 - 03.2025
Specialist, Domestic Operations
KCH Transportation
12.2021 - 12.2022
Operations Crew Member
TriStar Window Cleaning
09.2017 - 12.2021
Nashville State Community College
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