Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Roles
Generic
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AUSTIN YORK

Tampa,FL

Work Preference

Desired Job Title

Team ManagerSenior Team ManagerRegional Sales ManagerSales Manager

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Tampa, FL, USOrlando, FL
Open to relocation: Yes

Summary

Results-driven sales leader with 15+ years building and scaling high-performing teams in startups and Fortune 500 contact centers. Proven track record in hiring, coaching, KPI-driven performance, and delivering sustained revenue growth and quality improvements. Multiple President’s Club awards.

Overview

1
1
Certification
14
14
years of professional experience

Work History

Team Manager

Exact Benefits Group
Tampa, FL
05.2025 - Current
  • Built and lead a 30+ agent sales team from scratch;
  • Achieved top-5 Cost-per-Acquisition during AEP, OEP season across the company.
  • Led program in Sales/Hour, Conversion, and QA metrics;
  • Maintained carrier appointments (UHC, Aetna, Humana, Anthem, and Other Insurance Carriers).

Senior Team Manager

GoHealth
Tampa, FL
05.2020 - 04.2024
  • Managed 20+ inside-sales agents for Medicare products; turned team from 87% to 108% of goal in year one.
  • Sustained ≥105% of goal for four consecutive years;
  • 80% of long-tenured agents finished 2024 >100% to goal.
  • Consistently top-10 in Quality and plan effectuation/retention.

Regional Sales Manager

Critique by Kids
Tampa, FL
06.2018 - 12.2019
  • Launched territory: acquired 14 new clients in 4 months;
  • adding $120K revenue in the first 6 months
  • recruited and trained commission sales team

Sales Manager

TruGreen
Tampa, FL
11.2012 - 03.2018
  • 2018 President’s Club: $9.65M in sales; drove +30% cross-sell vs. peers (+$2.65M).
  • Authored a 194-page supervisor manual; led outbound digital efforts delivering +9% sales YoY for five years.
  • Promoted three times from rep to senior sales manager.

Education

B.S. - Organizational Leadership & Supervision

Purdue University

Skills

  • Team leadership
  • Sales strategy & forecasting
  • Hiring & onboarding
  • KPI/scorecards
  • Quality & compliance
  • CRM & lead systems
  • Process improvement
  • Excel & PowerPoint
  • Customer focus
  • Employee scheduling
  • Influencing skills
  • Performance coaching

Certification

Licensed/appointed with UHC, Aetna, Humana, Anthem, Cigna, Mutual of Omaha; multiple President’s Club recognitions; strong background in hiring, coaching, and KPI-driven revenue growth.

Timeline

Team Manager

Exact Benefits Group
05.2025 - Current

Senior Team Manager

GoHealth
05.2020 - 04.2024

Regional Sales Manager

Critique by Kids
06.2018 - 12.2019

Sales Manager

TruGreen
11.2012 - 03.2018

B.S. - Organizational Leadership & Supervision

Purdue University

Additional Roles

Total Insurance Brokers (Licensed Agent), Allstate (Licensed Agent), AT&T (Store Manager), Bone Dry Roofing (Account Manager), CNCC (Regional Sales Manager & Trainer) — experience across P&C and Medicare sales, retail operations, accounting support, and regional training.