Tammy Rice
managetment
Nicholasville,KY
Summary
Goal-oriented Assistant General Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 30 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals. Accomplished general with 30 years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Ability to quickly problem solve with excellent judgment and professional attitude. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
I also spent 20 years at Mcdonalds and over saw the daily operations of building two Resturants from ground up.
Overview
20
20
years of professional experience
Work History
Team Manager
Panera Bread
Nicholasville, KY
07.2021 - Current
- Motivated team members to consistently achieve or exceed performance expectations.
- Oversaw daily workloads and workflow for smooth operations.
- Set goals for performance and deadlines to comply with company plans and vision.
- Delegated work assignments and prioritized tasks.
- Initiated training sessions and coached employees to develop effective staff.
- Coached team for success by using corrective action processes.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant General Manager
Panera Bread
Lexington, KY
05.2022 - 01.2026
- Led operational initiatives to enhance team performance and productivity.
- Streamlined communication between departments, fostering collaboration and efficiency.
- Developed training programs for staff, improving onboarding and retention rates.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Implemented strategic plans to align departmental goals with organizational objectives.
- Mentored junior managers, providing guidance on leadership and operational best practices.
- Oversaw budget management, ensuring resource allocation aligned with business priorities.
- Handled cash accurately and prepared deposits.
- Collaborated with senior management to formulate long-term strategies and growth initiatives.
General Manager of Operations
Fazolis
Nicholasville, KY
05.2006 - 05.2021
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
New Albany Senior High School
New Albany, IN05.1983
Skills
- Teamwork and Collaboration
- Recruitment and Hiring
- Goal Setting
- Cost Control
- Managing Operations and Efficiency
- Complex Problem Solving
- Training and Development
- Revenue Forecasting
- Onboarding and Orientation
- Work Planning and Prioritization
- Team Leadership
- Project Planning
- Administration and Reporting
- Performance Evaluations
- Budget Management
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Hiring and Training
- Performance Tracking and Evaluation
- Team Building
- Staff Training
- Employee Development
- Documentation and Reporting
- Customer Relationship Management
- P&L Oversight
- Customer Service
- Decision Making
- Shift Scheduling
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
Education and Training
other
Work Preference
Location Preference
On-SiteTimeline
Assistant General Manager
Panera Bread
05.2022 - 01.2026
Team Manager
Panera Bread
07.2021 - Current
General Manager of Operations
Fazolis
05.2006 - 05.2021
High School Diploma -
New Albany Senior High School