Austin J Feldman
Fort Worth,TX
Summary
Talented, educated, articulate, experienced Online Chat & Email, CSR, Fraud Analyst and team leader offering [10+] years of leadership and success inbound and outbound [call center] environments. Critical and creative thinker with accurate and efficient proficiency. Offers a proven ability to build an effective team. Committed to identifying and leveraging opportunities for growth.
Overview
19
19
years of professional experience
Work History
Driver
Uber / Uber eats
Fort Worth, TX
08.2017 - Current
- Handled customer service and food delivery with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Transported clients to specified destinations safely and on-time.
Debt Resolution Advisor
Credit Associates
Plano, TX
10.2022 - 06.2023
- Resolved customer account and billing problems.
- Supported senior leadership in project completion, issue resolution, budget development and schedule management.
- Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
- Streamlined processes in collaboration with department team members.
Supervisor / 6 Month Contract
Strategic Staffing Solutions / USAA
Phoenix, AZ
06.2016 - 11.2016
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Completed QA with efficiency and accuracy, resulting in a higher Matrix.
Member Service Specialist II
PSCU
Phoenix, AZ
09.2014 - 06.2016
- 100% interactive communication from computer programs.
- Proficient with loan applications for Mortgage, Vehicles and Student Choice (Student Choice lending solutions are available from nearly 250 credit unions nationwide.).
Founder
Austin's "Who's Who"
Scottsdale, AZ
09.2004 - 02.2015
- Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
- Inspired communities and individual citizens to mobilize and coordinate forces and develop tools to accomplish social change.
- Ran citizen outreach office and recruited and led team of canvassers to fundraise for legislative, political and social issues.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
Fraud Analyst II
Bank of America
Phoenix, Arizona
03.2004 - 11.2011
- Fraud Services
- Fraud Applications
- CAST (Consumer Advanced Security Team) Team Leader
- Fraud Detection
- Locate Services, (skip tracing & collections)
Education
BA - Liberal Arts
Elmhurst College
1992
Skills
- Research
- Customer service
- Online Live Chat, Email, Inbound & Outbound calls
- Team Leader
- Telephone and email etiquette
- Verbal and written communication
- Account information review
- Reporting and alerts
- Fraud analysis
- Driving and transportation
- Event Planning and Networking
- Customer rapport
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Debt Resolution Advisor
Credit Associates
10.2022 - 06.2023
Driver
Uber / Uber eats
08.2017 - Current
Supervisor / 6 Month Contract
Strategic Staffing Solutions / USAA
06.2016 - 11.2016
Member Service Specialist II
PSCU
09.2014 - 06.2016
Founder
Austin's "Who's Who"
09.2004 - 02.2015
Fraud Analyst II
Bank of America
03.2004 - 11.2011
BA - Liberal Arts
Elmhurst College