Austin Fluharty
South San Francisco,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cybersecurity position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Generalist
Peer Health Exchange
05.2022 - Current
- Provided cost analysis across 5+ vendors to cheapen the cost or completely remove unnecessary services
- Paired with different departments to suggest reasonable alternatives IT-wise to current dilemmas that were experienced
- Efficiently managed the IT Department as the sole person to correct any IT related issues across the org (75 end users).
IT Helpdesk Support (contract)
Minted
11.2021 - 04.2022
- Edited permissions on production/testing server to allow employees access to tools (financial calculator, reports, etc)
- Utilized AskSpoke to triage tickets for issues to allow visibility amongst the team and maintain a workflow of 1 day max wait for response rate
- Created and implemented helpdesk articles for repetitive tickets to enable instant solutions
- Used Google Admin/JIRA/Slack to manage employees and access to various applications.
IT Support
Transtreme
04.2020 - 05.2021
- Onboarded/trained ~50 new hires with Office 365, healthcare software, and telecommunications
- Maintained relationships with vendors to ensure employees received equipment in a timely manner
- Developed and analyzed processes to reduce cost of maintaining services (Vonage)
- Managed company-wide Bitdefender (security), Practice Fusion accounts (health records), Vonage (comms), FOB access to all company locations, and TigerText (texting software).
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governer's University
Salt Lake City, UT05.2024
Year Up / Foothill College
San Francisco, CA07.2018
Skills
- Asset Management
- Patch Management
- Remote Management
- Incident Response
- Risk Management
- Tenable Security
- Network Support
- Access Control
Certification
- CompTia CySA+
- CompTia Security+
- CompTia Network+
- CompTia A+
- CompTia Project+
- Certified in Cybersecurity ISC2
- LPI Linux Essentials
- ITIL 4 Foundations
Timeline
IT Generalist
Peer Health Exchange
05.2022 - Current
IT Helpdesk Support (contract)
Minted
11.2021 - 04.2022
IT Support
Transtreme
04.2020 - 05.2021
Bachelor of Science - Cybersecurity And Information Assurance
Western Governer's University
Year Up / Foothill College