Austin L. Leavens
Newton,IA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Bar Manager
Oakland Acres Golf Club
03.2021 - 11.2023
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Booking for live entertainment events, promotions, and advertisement of events for tournaments while maintaining up-to-date knowledge of industry trends and competitors to stay ahead of the curve in the market space.
- Followed strict recipes with drink measurements and crafted special menu items for seasonal offerings.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions, closing out the cash register and preparing a cashier report at close of business.
- Maintained inventory and food ordering/rotation, maximizing services for customers and golfers utilizing the course while cultivating strong vendor relationships.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
SCL Medication Manager
CAPSTONE BEHAVIORAL HEALTHCARE
09.2020 - 08.2021
- Coordinated meal preparation, laundry, and household cleaning procedures for support of intellectually disabled patients.
- Dispensed medication dosages according to the healthcare professional's specifications and documented medications administered into electronic medical records (EMR) to avoid duplication.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Provided transportation for clients to daily appointments, support group meetings, social events etc. Logging data in relation to services rendered.
Bartender, Server, Trainer
APPLEBEE'S BAR & GRILL
06.2018 - 09.2020
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Gain regular customers and create repeat business by giving first-rate customer service.
- Managed bar inventory to restock and display supply orders of spirits, beer, wines, and mixers.
- Trained new employees on policies and procedures pertinent to the job/environment and how to adhere to state laws regarding alcoholic beverage services and customer regulations.
HVAC Apprentice
Warnick & Reeves Mechanical
06.2014 - 07.2017
- Installation and service of HVAC equipment and their components.
- Customized home comfort climate equipment that required an understanding of electrical and plumbing systems, including troubleshooting and repair.
- Developed understanding plumbing systems, including clearing clogged mains, and installation of new fixtures.
Education
Associate of Science - Psychology
KIRKWOOD COMMUNITY COLLEGE
Cedar Rapids, IAHigh School Diploma -
Mount Union High School
Mount Union, IA05.2005
Skills
- Profitability Optimization
- Team Leadership
- Inventory Management Software
- Conflict Resolution
- Scheduling
- Vendor Management
- Calendar and Scheduling Software
- Critical Thinking
- Equipment Maintenance
- Training and Onboarding
- Fire Safety Regulations
- Safety awareness
Timeline
Bar Manager
Oakland Acres Golf Club
03.2021 - 11.2023
SCL Medication Manager
CAPSTONE BEHAVIORAL HEALTHCARE
09.2020 - 08.2021
Bartender, Server, Trainer
APPLEBEE'S BAR & GRILL
06.2018 - 09.2020
HVAC Apprentice
Warnick & Reeves Mechanical
06.2014 - 07.2017
Associate of Science - Psychology
KIRKWOOD COMMUNITY COLLEGE
High School Diploma -
Mount Union High School
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