Austin Linne
Washington,Indiana
Summary
Detail-oriented and adaptable Application System Engineer with a strong foundation in designing, implementing, and optimizing robust infrastructure solutions. Skilled in managing complex systems, troubleshooting critical issues, and ensuring seamless integration across diverse platforms. Proven ability to collaborate with cross-functional teams, maintain high security standards, and drive continuous improvement initiatives. Committed to leveraging technical expertise to enhance operational efficiency and support organizational goals.
Overview
6
6
years of professional experience
Work History
Application System Engineer
Chainbridge Solutions
11.2022 - Current
- Specialist in managing client service desks to resolve emergent issues during 2-week sprints. Assists in the creation of SQL queries, client issue triage, and communication management.
- Receive service desk tickets through Jira and incorporate prevalent issues into the current sprint.
- Research and complete Tier 2 requests that come through the service desk, such as account creation, information updates, etc.
- Coordinate with clients to gather additional information where needed and distribute that information to team members.
- Use SQL queries through Oracle to research databases and use resulting information to clearly communicate with other teams.
- Create documentation and SOPs after resolving issues to ensure smoother and quicker completion of the same type of issue in future cases for all team members.
- Developed and maintained courteous and effective working relationships.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Application Support Analyst (Contractor)
Take 2 IT
04.2022 - 11.2022
- Team member of the unit designated to claim and resolve tier 2 support tickets. Facilitated inter-team communications to efficiently and accurately resolve tickets according to client guidelines.
- Utilize Service Now to organize support tickets while consulting services like Splunk, Jira, and Kibana to research errors in depth to better identify issues.
- Use SQL queries through Oracle to research databases and use resulting information to clearly communicate with other teams.
- Collaborate with other team members regularly to expedite ticket completion and assist where able in other tickets.
- Create documentation after resolving issues to ensure smoother and quicker completion of the same type of issue in future cases for all team members.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
Internal Programmer
The AME Group
03.2020 - 04.2022
- Generalist role responsible for communication with clients to receive guidelines and create preliminary plans to implement future solutions to meet those demands. Supported other team members in collecting and organizing data to present for analysis.
- Creation of stored procedures in SQL Server Management Studio to create specialized customization within the company's chosen ERP software.
- Use of Power BI to visualize server health and efficiency by evaluating stored procedure runtime.
- Resolving customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Coordination of installation of software systems and collaborating with users on design and implementation of new features, fields, and procedure adjustments.
- Manage Support Email Inbox to address user issues while documenting debugging and fixing application processes for archival purposes.
Education
Bachelor of Science - Game Design
Purdue University
West Lafayette, IN01-2018
Bachelor of Arts - Animation
Purdue University
West Lafayette, IN01-2018
Skills
- SQL
- Jira Agile, Confluence, Lucidchart
- Excel VBA (Automation & Macros)
- Confluence
- ServiceNow
- Software Testing & Debugging
- Project Documentation Management
- Data Visualization
- Customer support
- Application design
Timeline
Application System Engineer
Chainbridge Solutions
11.2022 - Current
Application Support Analyst (Contractor)
Take 2 IT
04.2022 - 11.2022
Internal Programmer
The AME Group
03.2020 - 04.2022
Bachelor of Science - Game Design
Purdue University
Bachelor of Arts - Animation
Purdue University