Sunkavalli Vamsi

Driven and resourceful Application Support Engineer with over three years of expertise in cloud technologies, database management, and delivering world-class technical support. Self-taught in AWS, Azure, and Oracle Cloud, I have built a robust skill set in designing secure, scalable cloud solutions. My hands-on experience with SQL, MySQL, and Oracle Database has enabled me to ensure high-performance, reliable data management. As a proactive problem-solver, I specialize in ServiceNow ITSM and incident management, consistently achieving 25% improvements in application reliability and reducing security incidents by 40%. With a passion for automation and optimizing workflows, I thrive in high-pressure environments, delivering impactful solutions that drive efficiency and innovation.

• Recognized for exceptional contributions to project success, receiving the esteemed "Team Player of the Year" award.
• Successfully resolved critical production defects by implementing targeted solutions, leading to a notable 25% improvement in application reliability and subsequent customer satisfaction ratings.
• Designed and implemented a role-based access control system, reducing the risk of unauthorized access by 40%.
• Oracle cloud ERP 2021 solution Engineer specialist
• Microsoft Certified: Power Platform Fundamentals
• Infosys Certified AWS Cloud Practitioner
• Microsoft Certified: Azure Data Fundamentals
• Oracle cloud infrastructure foundation 2021 associate
• Infosys Certified Google Cloud Practitioner
• Microsoft Certified: Azure AI Fundamentals
• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Security, Compliance, and Identity Fundamentals

METLIFE/                                                                                                                                                                                  06/2020 – 12/2021

• Implemented robust incident management protocols to promptly acknowledge and address incidents.
• Monitored systems closely to detect and identify incidents before breaching Service Level Agreements (SLAs).
• Created and produced ad-hoc reports for end users and stakeholders, optimizing reporting capabilities and managing system integrations with billing and other key support systems.
• Utilized incident tracking and prioritization techniques to ensure efficient resolution within SLA timeframes.
• Conducted root cause analysis to identify underlying issues and implement preventive measures to mitigate future incidents.
• Delivered application support for a diverse range of software systems, focusing on troubleshooting, maintenance, and performance optimization.
• Researched, analyzed, and resolved complex technical issues, significantly reducing the time required to resolve incidents.
• Assisted in the creation of workflows and processes that enhanced the overall efficiency of application support operations.
• Provided excellent customer service, maintaining a positive attitude while addressing user concerns and offering technical guidance.
• Engaged in continuous improvement initiatives, staying up to date with the latest industry trends and technologies to ensure the effective support of applications.

ING/                                                                                                                                                                                           01/2021 – 12/2022

• Conducted thorough root cause analysis leveraging advanced diagnostic tools and methodologies to identify intricate issues within the software architecture.
• Developed and maintained complex data models and interactive dashboards using Power BI, resulting in a 30% increase in data-driven decision making across departments.
• Emphasize skills in problem diagnostics, resolution, and escalated technology support.
• Emphasize project planning and implementation skills, especially for system rollouts and upgrades.
• Maintained application integrity by promptly addressing and resolving production defects, utilizing debugging techniques and code optimizations to enhance system reliability.
• Managed and prioritized a backlog of system changes and user requests, working within an Agile environment to supply high-priority requests for sprint planning.
• Successfully resolved incidents and service requests, maintaining high customer satisfaction by troubleshooting technical issues and offering timely solutions.
• Analyzed and improved application workflows, recommending enhancements that increased efficiency and reduced system downtime.
• Collaborated with cross-functional teams and external vendors to address complex technical challenges and streamline application processes. Developed and maintained training documentation, leading training sessions for end-users to ensure proper utilization of applications and adherence to best practices.
• Created, analyzed, and presented reports using multiple reporting tools, contributing to data-driven decision-making.
• Demonstrated excellent problem-solving skills and the ability to prioritize tasks effectively in a fast-paced environment.
• Communicated diplomatically with team members and stakeholders, fostering positive relationships and ensuring clear understanding across integrated teams.

• Member of the Association for Computing Machinery (ACM), actively engaging with the global computing community to stay updated on the latest trends and innovations in technology. As part of this network, I participate in professional development opportunities, attend industry conferences, and contribute to discussions on cutting-edge research in cloud computing, data science, and artificial intelligence.

• Improved Application Reliability: Successfully resolved critical production issues, which led to a 25% improvement in application reliability through targeted solutions and optimizations.
• Awarded 'Team Player of the Year': Recognized for exceptional collaboration and contributions, receiving the "Team Player of the Year" award for demonstrating leadership and problem-solving skills on key projects.
• Enhanced Security Infrastructure: Designed and implemented a role-based access control system, reducing unauthorized access risks by 40% and significantly improving system security.
• Automation and Process Efficiency: Automated complex build, test, and deployment processes using Azure DevOps and Jenkins, improving workflow efficiency and reducing manual errors.
• Data-Driven Decision Making: Developed and deployed Power BI dashboards, enabling data-driven decision-making across departments, which contributed to a 30% improvement in performance tracking.
• Cloud Infrastructure Optimization: Led initiatives to design and deploy hybrid and multi-cloud solutions on AWS and Azure, reducing infrastructure costs and improving scalability by 20%.
• Cross-Team Collaboration: Played a key role in driving successful cloud migrations, collaborating with security and operations teams to ensure smooth and secure transitions.
• IT Service Excellence: Delivered outstanding IT service management (ITSM) support, resolving over 95% of issues within the Service Level Agreement (SLA) timeframe, enhancing overall customer satisfaction.