Matt Miloch

• Successfully oversee and manage technical support for a fleet of 75K mobile devices, ensuring uninterrupted operations and optimal performance
• Led district wide migration to Jamf Cloud, leading to a smooth transition and enhanced device management capabilities
• Implemented and streamlined device enrollment and management to drive operational efficiency
• Prioritized security and performance by overseeing routine patches and updates for all devices
• Integrated mobile devices into the organization's ecosystem, managing user access and permissions effectively through Microsoft directory services, LDAP directory technologies, and Google G Suite
• Planned, tested, and managed software upgrades, patches, and maintenance activities to enhance performance and bolster security
• Demonstrated expertise in promptly identifying and resolving complex technical issues, minimizing downtime and maximizing productivity
• Proficient in working with specific infrastructure and application technologies
• Provisioned, deployed, configured, monitored, and supported various operating systems, including ChromeOS, MacOS, iOS, iPadOS, and tvOS
• Enabled zero-touch deployments, implemented robust management policies, and empowered users through self-service capabilities
• Managed SSL certificates, single-sign-on, Endpoint Protection Platforms (EPP), and other security-related services to ensure a secure mobile device environment.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.

• Led the strategic planning, coordination, and execution of a high-impact migration project, seamlessly transitioning network systems, services, and infrastructure from Novell to Microsoft technologies
• Played a pivotal role in maintaining uninterrupted business operations by minimizing disruptions during the Microsoft migration, enabling the organization to harness the advantages of the new technology stack
• Ensure Microsoft project completion through effective communication, coordination, and collaboration with IT stakeholders and vendors
• Developed and executed a comprehensive Microsoft migration plan, detailing timelines, resources, and risk mitigation strategies, resulting in a smooth and efficient transition process
• Prioritized the security and integrity of data and systems throughout the migration, implementing rigorous testing and validation procedures to ensure a seamless shift
• Leveraged expertise in Novell and Microsoft technologies to seamlessly integrate network elements, enhancing user experience and operational efficiency
• Recognized for exceptional project leadership, receiving accolades from peers and superiors for contributions to the successful migration and business continuity.
• Maintained thorough understanding of local area and wide area networking and components.
• Troubleshot and maintained networking devices and infrastructure across enterprise.

• Provide top-tier technical support for Windows Exchange, 2000 and 2003 servers and network devices, WAN connectivity and Helpdesk escalation
• Administer Active Directory and Group Policy
• Manage network switch configuration
• Instrumental in disaster recovery, business continuity planning and implementation
• Responsible for Antivirus and network security planning, improvements, and maintenance as well as system, network, and application project planning, implementation, and support
• Manage server and service monitoring and failover
• Document technical process
• Maintain asset and licensing inventory
• Responsible for procurement.

• Provide technical support, consulting, and operational expertise for the Student Enrollment Services and Office of Enrollment Services 400+ desktop PC's and 20+ enterprise standard servers and staff
• Resolve campus-wide network connectivity issues of multiple operating systems over the university network and Student Enrollment Services and of the Student Information Services functional team members
• Utilize various programming languages such as VBScripting, Windows Scripting, and other command-line scripting within Active Directory Services to analyze, report, and resolve technical and operational problems with local area network, determine causes and solutions, identify deficiencies and recommend system enhancements or other corrective actions
• Support, troubleshoot and resolve client/server printing, web, file, database and application issues
• Integration of local computing platforms and the integrity of network and computing infrastructure
• Created, deployment, and management of the local area network, backup and recovery procedures, security patching, local policy, group policy objects, ADS accounts, virus detection systems, systems auditing, and LAN performance monitoring.

• Serve as first-line on-site technical support and manage help desk support for HPER faculty and staff dealing with personal workstation hardware, software, and accessories
• Monitor equipment condition and performs regular maintenance on computer systems and back-up systems
• Configure, test, and install computer workstations, servers, printers, and assorted other departmental hardware, operating systems, and software applications
• Provide regular and timely reports to IT manager, both oral and written; assists in the development of reports to manage the Institute's technology needs by addressing issues/problems to IT manager
• Develop deployment schematics and tests/researches new technologies
• Provide logistical support for external Institute off-campus employees
• Supervised student workers.

• Managed helpdesk for central office staff
• Trained staff on software and hardware applications
• Provided network support
• Maintained email system and user accounts
• Provided PC setup and installation, as well as various peripherals, data entry, and file updating.

• Managed and designed networks and UNIX internet computers
• Managed and designed TCP/IP networks
• Maintained personal computers and network printers
• Trained staff on software and hardware applications
• Provided full PC support for PC operating systems including DOS and Win95/98/2000/XP
• Managed MAC applications and lab
• Maintained inventory of service parts and supplies
• Assisted media services in hardware and software support
• Supervised student and part-time workers., Maintained three individual offices within the region using peer-to-peer Windows 98 networks
• Installed various software and performed software upgrades
• Developed workstations and installed and operated network cable
• Maintained client database
• Tax Preparer:
• Prepared and filed tax returns.

• Maintained networks and computer operations for district staff at member schools including help desk and on-site troubleshooting and repair
• Managed service repair requests from Computer Systems Operators
• Performed preventive maintenance on computers and printers
• Created and serviced staff and student login names
• Established classroom networks
• Installed and maintained operating system software, office suite and curricular software, school administration and financial software
• Assisted in the maintenance of the district e-mail and voice-mail systems
• Supervised part-time and seasonal staff.

Network Administrator:

• Maintained three individual offices within the region using peer-to-peer Windows 98 networks.
• Installed various software and performed software upgrades.
• Developed workstations and installed and operated network cable. Maintained client database.

Tax Preparer:

• Prepared and filed tax returns.