Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alvaro Ortiz

Systems Administrator
Guatemala City,Guatemala

Summary

Accomplished Senior System Administrator with a proven track record at VXI Global Solutions, adept in MacOS, Active Directory management, and cross-functional collaboration. Excelled in deploying IT solutions that enhanced efficiency and security, significantly reducing downtime. Skilled in technical support, showcasing exceptional problem-solving abilities and a commitment to quality service.

Overview

19
19
years of professional experience
5
5
Certifications
3
3
Languages

Work History

Senior System Administrator

VXI Global Solutions
11.2022 - Current

Responsible for managing and maintaining the macOS environment within the organization. Ensuring that all Mac devices are secure, functional, and optimized for use.

  • Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
  • Completed reports detailing network and systems performance and downtime issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Reduced downtime with proactive system monitoring and timely issue resolution.

Information Technology Specialist

Alorica
02.2013 - 11.2022
  • Streamlined IT processes for increased efficiency through the development of automated solutions.
  • Set up network profiles, security permissions and file sharing systems.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Used ticketing systems to manage and process support actions and requests.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.

Network Operations Center Engineer

Telus International
03.2010 - 11.2013
  • Streamlined incident response processes, leading to faster resolution times and minimized business impact.
  • Collaborated with other IT professionals to implement best practices for network security and compliance initiatives.
  • Kept detailed records of all incidents, contributing to a comprehensive knowledge base for future reference and analysis.
  • Reduced downtime for clients by quickly identifying and resolving network issues.
  • Improved overall system efficiency with proactive troubleshooting and problem-solving techniques.
  • Participated in on-call rotations to ensure 24/7 coverage for critical network operations center functions.

Information Technology Support Specialist

Telus International
01.2006 - 10.2010
  • Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
  • Maintained high availability of mission-critical systems by proactively identifying potential bottlenecks or weaknesses in the existing infrastructure.
  • Provided essential support during major technology rollouts, ensuring smooth transitions with minimal disruption to endusers.
  • Assisted in developing strategic plans for IT infrastructure growth based on projected company expansion.
  • Reduced downtime for users by providing timely and efficient technical support via phone, email, and inperson.

Education

Systems Engineer - Computer And Information Systems

Universidad Galileo
Guatemala City
05.2001 -

Skills

    System updates

    Active Directory management

    System upgrades

    Technical support

    MacOS

    MDM Solutions

    IOS

    IPadOS

Certification

Jamf 300

References

  • Ing. Carlos Cabrera

PayPal Network Engineer

Galileo University

(502) 4007-7361


  • Ing. Maynor Bolaños

Microsoft DBA Architect

University Mariano Galvez

(502) 4745-1936


Timeline

Jamf 300

11-2024

Jamf 200

07-2024

Jamf 170

08-2023

Jamf 100

06-2023

Senior System Administrator

VXI Global Solutions
11.2022 - Current

AZ900

11-2022

Information Technology Specialist

Alorica
02.2013 - 11.2022

Network Operations Center Engineer

Telus International
03.2010 - 11.2013

Information Technology Support Specialist

Telus International
01.2006 - 10.2010

Systems Engineer - Computer And Information Systems

Universidad Galileo
05.2001 -
Alvaro OrtizSystems Administrator