Alvaro Ortiz

Responsible for managing and maintaining the macOS environment within the organization. Ensuring that all Mac devices are secure, functional, and optimized for use.

• Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
• Completed reports detailing network and systems performance and downtime issues.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Reduced downtime with proactive system monitoring and timely issue resolution.

• Streamlined IT processes for increased efficiency through the development of automated solutions.
• Set up network profiles, security permissions and file sharing systems.
• Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
• Used ticketing systems to manage and process support actions and requests.
• Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.

• Streamlined incident response processes, leading to faster resolution times and minimized business impact.
• Collaborated with other IT professionals to implement best practices for network security and compliance initiatives.
• Kept detailed records of all incidents, contributing to a comprehensive knowledge base for future reference and analysis.
• Reduced downtime for clients by quickly identifying and resolving network issues.
• Improved overall system efficiency with proactive troubleshooting and problem-solving techniques.
• Participated in on-call rotations to ensure 24/7 coverage for critical network operations center functions.

• Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
• Maintained high availability of mission-critical systems by proactively identifying potential bottlenecks or weaknesses in the existing infrastructure.
• Provided essential support during major technology rollouts, ensuring smooth transitions with minimal disruption to endusers.
• Assisted in developing strategic plans for IT infrastructure growth based on projected company expansion.
• Reduced downtime for users by providing timely and efficient technical support via phone, email, and inperson.