Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
Generic

James Bowers

United States

Summary

Ambitious, Creative, Career conscious and detail oriented. Ready to bring new eyes to any team. Attempting to take acquired skills and training and utilized them towards continued growth and advancement. Versatile system administrator proficient in hardware, software and security planning. Selects, installs, configures and manages components. Highly skilled in Windows and Linux with expert information security knowledge.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior System Administrator

Technica Corporation
01.2024 - Current
  • Provide day to day management and support of CAOC-X Networks/Systems/Infrastructure
  • Provided technical support to end users for all hardware and software related issues.
  • Created detailed documentation of existing systems and processes for future reference.
  • Trained junior staff members on best practices related to system administration tasks.
  • Evaluated vendor products and services against organizational needs before making purchases.
  • Configured user accounts, permissions and access rights in accordance with company guidelines.
  • Implemented backup procedures to ensure data integrity and availability in case of emergency situations.
  • Resolved complex technical problems with innovative solutions while ensuring service continuity.
  • Maintained and administered various system software including Windows Server, Exchange, SQL Server.
  • Monitored system performance on a daily basis and identified potential areas of improvement.
  • Installed patches on servers according to the patch management policy of the organization.
  • Deployed virtualization technologies such as VMware ESX, ESXi, vSphere or Hyper-V for server consolidation projects.
  • Performed server hardware installations, maintenance, upgrades and repairs as needed.

Technical Service Representative II/ System Administrator

FedEx
10.2020 - 12.2023
  • Provided comprehensive technical support for configuration, maintenance, and restoration of deployed products in the Capitol District for internal/external customers.
  • Developed solutions for resolving customer inquiries in a timely manner.
  • Performed remote diagnostic sessions to diagnose customer system issues.
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
  • Assisted customers with installation, setup and configuration of products.
  • Demonstrated strong problem-solving skills when dealing with complex technical issues.
  • Created knowledge base articles for commonly encountered technical issues.
  • Diagnosed hardware and software malfunctions, identified appropriate solutions, and implemented those solutions effectively.
  • Monitored incoming service requests from internal or external clients and provided accurate resolutions on time.

Systems Administrator

Sentient Digital, Inc.
10.2022 - 11.2023
  • Utilized infrastructure management tools for efficient collection, reporting, and automation of load/performance statistics, as well as provisioning, testing, and deploying new/modified infrastructure.
  • Maintained hardware inventory of all physical assets in the data center.
  • Conducted regular maintenance activities on servers such as patching or cleaning up disk space usage.
  • Provided technical support to end-users across the organization with IT related issues and queries.
  • Monitored systems performance to identify potential issues and provided solutions as needed.
  • Configured advanced firewalls rules to ensure secure communication between internal networks and external entities.
  • Troubleshot networking connectivity issues within LAN and WAN environment utilizing packet sniffers such as Wireshark or tcpdump tools.
  • Upgraded existing hardware components when necessary to improve system efficiency.
  • Ensured high availability of all critical systems by implementing redundancy measures like clustering or load balancing technologies.
  • Performed daily backup operations using Symantec Backup Exec 2012 R2 software.
  • Developed and implemented system security policies, procedures and standards for the organization.
  • Deployed software updates on all servers using WSUS server.
  • Analyzed log files from various sources such as application logs, system logs or firewall logs to detect any suspicious activity or potential threats.
  • Resolved escalated tickets assigned by Service Desk team members in a timely manner according to SLA requirements.

Education

Bachelor's Degree - Computer Information Systems

DeVry University
01.2019

High School - General Studies / Music / Music Theory

Bayside High School
01.2001

Skills

  • Information Technology
  • System Administration
  • Systems Analysis
  • Flow Charts
  • Technical Design
  • Network Configuration
  • System Requirements
  • Documentation
  • Risk Assessment
  • Malware Analysis
  • Virtualization Technologies
  • Patch management
  • Network Administration
  • Technical Support
  • System updates
  • System Upgrades

Certification

  • CompTIA Security+, CompTIA, 03/01/23, 03/01/26, COMP001022040282
  • Secret Security Clearance, United States Department of Defense, 02/01/23, 02/01/28

Awards

Summa Cum Laude - DeVry University, 12/01/19, 4.0 GPA

Timeline

Senior System Administrator

Technica Corporation
01.2024 - Current

Systems Administrator

Sentient Digital, Inc.
10.2022 - 11.2023

Technical Service Representative II/ System Administrator

FedEx
10.2020 - 12.2023

Bachelor's Degree - Computer Information Systems

DeVry University

High School - General Studies / Music / Music Theory

Bayside High School

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James Bowers