KOMI ADOMAYAKPOR
Killeen,TX
Summary
Relationship Management / Strategic Planning & Execution / Technical Support / Client Relations Proactive and task-oriented IT professional with a background in conceiving and developing unique initiatives to propel technology to the limit and optimize performance. Skilled problem identifier and troubleshooter comfortable managing systems, projects, and teams in various IT environments; committed to finding innovative solutions to various IT problems, such as security, database management, and technical troubleshooting. Committed team player with a proven track record of outstanding verbal and written communication skills in driving new systems implementation, provision of analytical reports to make complex decisions directed at improving performance and optimizing business processes to yield an increase in revenue. Seeks to leverage extensive skills and unique expertise to drive growth as an IT professional, a Software engineer and a cloud expert.
QUALIFICATION HIGHLIGHTS Team Player. Diligent team player remained flexible and committed to ensuring on-time project completion. Ability to establish and enforce IT policies, procedures, and processes while maintaining the highest degree of system uptime and enforcing company/industry-compliant practices. Adept at analyzing and resolving malfunctions, utilizing outstanding troubleshooting and technical skills to ensure optimal system performance and minimize downtime. Installed, configured, and maintained personal computers, Windows networks, file servers, network cabling, and other related equipment, devices, and systems; added or upgraded and configured disk drives, printers, and related equipment. Sustained excellent compliance with all established procedures, policies, and regulations and proactively contributed to other operational efforts through additional duties handling.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Computer Technician /System Administrator
Reliable Global Solutions
06.2022 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented corrective plans of action for network availability, utilization and latency.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Collaborated with software engineering personnel to introduce customized use of presentation software and Teams into workflows.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 43 users.
Student
Texas A&M Central Texas
04.2019 - 05.2021
- Participated in a web-design project, creating dynamic web pages using HTML/CSS and JavaScript
- Develop relational database project using MySQL, resulting in operational knowledge on populating queries and role assignment
- Acquire basic knowledge in coding language using Python and develop a game-based project
- Revise standards and understanding applications and structure in a Computer and Information System's environment.
System Support, Information Technology Intern
Directorate of Emergency Services
12.2018 - 04.2019
- Troubleshoot software issues to include Internet Explorer or Google Chrome, add-on manager, internet options, printers, scanner driver issues, fundamental PDF issues, or other software troubleshooting
- Built cables and installed system parts in different computers, updated software and run commands from the command prompt window
- Installed, moved, added, and made changes to desktops, laptops, and virtual computers
- Served as the first point of contact for customers seeking technical assistance over the phone or email
- Determined the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Identified customer issues and assisted IT managers with resolution and communication to the customer
- Organized inventory tracking and good recordkeeping of equipment functionality and location.
Management/ Operations, Mail Room Manager
United States Army
10.2017 - 06.2018
- Operation Atlantic Resolve
- Served as a manager and supervisor of regular, confidential, and sensitive mail for the 1st Cavalry Brigade resulting in the uplifting morale of up to 1200 personnel weekly
- Made recommendations about the facilities and equipment to improve mail services, maintained registers for incoming and outgoing mail, receiving, unloading, and processing time of incoming mail or bulk package, including supplies and equipment, and critical/sensitive material deliveries by 90%
- Provided a comprehensive and updated list to all divisions to minimize the holding time of sensitive mail items resulting in an easy flow of mail by 80% daily
- Instructed employees in proper procedures, work methods, and time limitations for completing work, making available written instructions, reference materials, and supplies, reducing the processing time dramatically by 75%.
Culinary Manager
United States Army
10.2015 - 01.2018
- Leadership/ Personnel oversight
- Maintained accountability/serviceability of military weapons and sensitive government equipment valued up to 3 million dollars, ensuring 100% capabilities on the mission
- Set overall policies and standards provided the guidance, resources, assistance, and supervision necessary for members to perform their duties
- Developed and implemented a physical fitness program that improved team members' overall fitness, ensuring an 85% success rate on the physical fitness test
- Counseled and evaluated subordinate personnel on overall performance during kitchen, field operation and personnel level, ensuring the assimilation of knowledge, resulting in a reduction of lead time by 40% overall
- Tested, maintained, and verify network operating systems software
- Ensured the rigorous application of information security/ information assurance policies, principles, and practices in delivering network services and maintaining military information systems.
Operations/support, Restaurant Worker
Andrews Cafe
01.2013 - 07.2015
- Completed commercial food (kitchen) equipment preventive maintenance following established standards
- Followed maintenance schedule to complete accurate and timely equipment maintenance resulting in the delivery of meals on time, reducing the wait time by 30%
- Determine each customer's order and understand the right products, parts, and services needed
- Provided customer service and meal delivery for each customer using an online ordering system.
Education
Bachelor of Science - Computer and Information System
Texas A&M University-Central Texas
2021
Associate of Arts - General Studies
Central Texas College
Killeen, TX08.2018
Skills
- Problem Solving Skills
- Deadline Sensitive
- IT Troubleshooting
- Database Management
- Web Development
- Systems Evaluations
- Technical Support
- Desktop Support Management
- Excellent Communication Skills
- IT support
- Strategic Planning & Execution
- Repair & Upgrade
- Security & Recovery
- User Support & Training
- Complex Problem Resolver
- System Builds & Installs
- Time management
- Microsoft Office Suite
- Like New Challenge
- Trilingual in English, French and Ewe (Ghana)
- Information Technology
- Backups & Recovery
- Critical and complex problem solver
- Analytic mind
- Team player
- Willingness to take the extra mile
- TECHNICAL SKILLS
- Windows Security Updates, System Center Configuration Manager (SCCM), McAfee Anti-Virus updates; DAT Data, Windows 10, Linux, Windows Office Applications, Firewall Support, Networking (LAN / WAN), Database Operations, Help Desk Services, LAN Planning /Installation, Routers, switches, hubs, bridges, Office Automation Equipment
- Web Security
- System Upgrades
- Install Hardware
- VMware and Oracle (VM)
- CompTIA Security Certification
- Cloud Management
- Virtual Machine Operation
- IP Addressing and Subnetting
- Permissions and Access Control
- Programming
Accomplishments
- Documented and resolved TPM malfunction and driver updates which led to minimize downtime for the user.
- Collaborated with team of 5 in the development of an e-commerce Database.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
California Institute of Arts and Technology 2022
Certificate of Computer Information Systems – Networking Concentration (May 2022)
CompTIA IT Fundamentals (ITF+) Certification (2022-Apr-28)
Additional Information
- AWARDS , Military Service Medal Army Commendation Medal Army Achievement Medal Army Good Conduct Medal National Defense Service Medal Army Overseas Service Ribbon Global War and Terrorism Service Medal
Languages
French
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Computer Technician /System Administrator
Reliable Global Solutions
06.2022 - Current
Student
Texas A&M Central Texas
04.2019 - 05.2021
System Support, Information Technology Intern
Directorate of Emergency Services
12.2018 - 04.2019
Management/ Operations, Mail Room Manager
United States Army
10.2017 - 06.2018
Culinary Manager
United States Army
10.2015 - 01.2018
Operations/support, Restaurant Worker
Andrews Cafe
01.2013 - 07.2015
Bachelor of Science - Computer and Information System
Texas A&M University-Central Texas
Associate of Arts - General Studies
Central Texas College
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