Trey Davis
Porter
Summary
Self Motivated, hardworking, and teamwork technical Consultant dedicated to contributing to the success of any company by leveraging my strong technical expertise. I am fluent in basic technical skills to more advance techniques. I believe in continuous learning and always strive to give my best, ensuring customer satisfaction and meeting deadlines. Proficient in server hardware and component configurations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce System Administrator and IT Support
Mtech Mobility
03.2024 - Current
- Increased visibility into key performance indicators through the creation of meaningful reports and dashboards tailored to various stakeholder groups'' needs.
- Contributed to successful project implementations by leading requirement gathering sessions, designing solutions, and coordinating development efforts with stakeholders.
- Played an integral role in change management efforts related to Salesforce implementation projects, driving user acceptance testing activities and post-deployment support initiatives as needed.
- Conducted thorough analyses of system usage patterns, recommending appropriate optimizations to improve overall utilization rates.
- Ensured timely resolution of technical issues by providing prompt and effective support to users across the organization.
- Enhanced user experience by optimizing Salesforce system configurations and customizations.
- Reduced downtime with proactive IT support and rapid issue resolution.
Network administrator
Mtech Mobility
08.2022 - 03.2024
- Internal tech support by updating user desktops, laptops, and network servers with Active Directory Group Policies, Windows Server Update Services, and McAfee Antivirus, ensuring a secure and efficient IT environment
- Conducted daily and weekly backups of servers and network devices via written reports, as well as verbal communication, helping to minimize data loss risks and continuing daily and it operations
- Managed and configured network infrastructure, including routers, switches, and wireless access points (WAP), optimizing network performance
- Implemented and supported virtual desktop infrastructure and wireless networks using Linux systems, enhancing system efficiency
- Analyzed network environments, identified opportunities for hardware and software enhancements, and executed improvements to boost network performance
- Provided expert technical support, including troubleshooting complex networking issues, to help desk staff and the IT team, ensuring smooth operations
Repair Tech Manager
Mtech Mobility
05.2019 - 08.2022
- Collaborated with cross-functional teams to manage application delivery schedules and ensure seamless integration of technology solutions
- Spearheaded process improvement initiatives, optimizing resource utilization for enhanced efficiency
- Assessed company processes to determine outsourcing feasibility, streamlining operations
- Leader, mentored, and trained IT team members, fostering a skilled workforce
- Achieved an impressive 90% SLA rate and successfully repaired over 300 devices per week, maintaining a high level of customer service satisfaction
- Time management and developing a smooth timeline to get product out on time
Pharmacy Technician
Walgreen's Pharmacy
10.2017 - 06.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Processed over 250 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
Education
Bachelor of Arts - Information Technology Mang., Security And Network
Palm Beach State College
Lake Worth, FL05.2022
Associate of Applied Science -
Palm Beach State College
Lake Worth, FL05.2018
High School Diploma -
Palm Beach Lakes High
West Palm Beach, FL05.2015
Skills
- Python
- C#
- Ruby
- Microsoft Windows 11 - 8
- MacOS
- IOS
- Android
- Linux
- Installation
- Microsoft Office Certified
- Adobe Certified: Photoshop, illustrator,dreamweaver,indesign
- Assembly
- Maintenance
- Troubleshooting
- Repair
- Network configuration
- DNS
- VMware
- VPN
- WAN
- LAN
- TCP/IP
- DHCP
- Static
- VOIP
- Development
- Deployment
- Service desk
- Computer science
- Information systems
- MS Office
- MS Office suite
- Enterprise management
- User administration
- Salesforce configuration
- Report building
- Apex triggers
Certification
- ISC2
- Comptia A+
- Google Cybersecurity professional certification
- Knox Professional certification
- Adobe Photoshop
- Dreamweaver
- InDesign
- Illustrator
Timeline
Salesforce System Administrator and IT Support
Mtech Mobility
03.2024 - Current
Network administrator
Mtech Mobility
08.2022 - 03.2024
Repair Tech Manager
Mtech Mobility
05.2019 - 08.2022
Pharmacy Technician
Walgreen's Pharmacy
10.2017 - 06.2019
Associate of Applied Science -
Palm Beach State College
Bachelor of Arts - Information Technology Mang., Security And Network
Palm Beach State College
High School Diploma -
Palm Beach Lakes High
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