Jenkins
David Fox
Pittsburgh,PA
Summary
Professional systems support specialist prepared for high-stakes environments. Extensive experience in diagnosing and resolving hardware and software issues, ensuring seamless operations. Strong focus on team collaboration and achieving results, flexible with changing needs. Proficient in technical support, system maintenance, and effective communication.
Overview
6
6
years of professional experience
Work History
System Support Administrator
CAI
01.2021 - Current
- Monitor and accept application install requests through EPDSM (Enterprise Process Driven Service Management)
- Run, edit, and create Jenkins script
- Utilize Python and Ansible, to configure systems, deploy software, and automate tasks
- Run solution-level build and integration scripts or manually integrate where automation does not yet exist
- Deploy, update, and manage software across multiple servers
- Determine and help maintain decisions and policies for version management
- Collaborate with other teams to gather infrastructure requirements and submit the infrastructure requests
- Collaborate with 3rd party vendors to implement 3rd party solutions
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Configured and tested new software.
Desktop Administrator
EMERUS/AHN Neighborhood Hospitals
10.2019 - 10.2020
- Setup hardware & software at each of the 4 new hospital builds in area
- Test all electronic equipment including printers and fax machines before hospital opens
- Assist staff with problems/questions relating to computer equipment operating system software, application software, and hardware
- Log and track calls using problem management database and maintain history records and related problems documentation
- Provide training and equipment to all current and future new staff
- Provide a high level of service and customer satisfaction to the end user
- Maintain confidentiality and security standards and policies for the organization
- Attend staff meetings or other company sponsored or mandated meetings as required
- Travel to all facility locations as required
- Ability to work off-hours and on call when required
Support Specialist II
All Covered
12.2018 - 10.2019
- Provide on-site and remote end user and server support with focus on Client satisfaction, Service delivery quality, and Technical excellence
- Proactive maintenance, documentation, and testing of client network environments through a combination of scheduled onsite and remote work using prescribed checklists
- Perform end user support as it relates to desktop, server and Mobile communication technologies
- Perform Basic network diagnostics and repairs
- Participate in technical discussions with clients and client stakeholders that impact the client’s business continuity and growth
- Develop Subject Matter Expertise in focused area(s) as local team, market and Regional needs dictate
- Maintain accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Service Delivery Team
Level 2 Help Desk (Contract)
EQT (All Covered)
09.2018 - 12.2018
- Image and Stage computers for new network due to formation of new company
- Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
- Troubleshoot problem areas (in person, by telephone or via e-mail) in a timely and accurate fashion and provide end-user assistance when required
- Support end-users on various types of software programs to ensure they work efficiently and effectively in fulfilling business objectives
- Assist the network and server groups to maintain a stable network and infrastructure environment of the corporate network including diagnosing, resolving and documenting hardware and software network problems in a timely and accurate fashion and providing end-user training and support where required
- Perform onsite analysis, diagnosis and resolution of complex desktop problems for end-users and recommends and implements corrective solutions including offsite repair for remote users as needed
- Provides Service Desk Call Center and deskside support
- Receive and respond to incoming calls, pages and/or e-mails regarding desktop problems
- Accurately documents instances of desktop equipment or component failure, repair, installation and removal
- If necessary, serve as a liaison with third-party support and PC equipment vendors
- Provide guidance to junior members of the team as required
Education
B.S. - Information Technology- Information and System Security specialization
South University (Online)
Savannah, GA09.2013
B.A. - Sociology- Criminal Justice specialization
Westminster College
New Wilmington, PA12.2002
Skills
- Windows (XP, 7, 10, 11)
- Windows Server Update Services (WSUS)
- SQL
- Python
- PC imaging/staging
- Hardware Installation
- Jenkins
- Remote Desktop Support
- Technical support expertise
- Software Installation
Software
Ansible
Microsoft Office
SQL
Active Directory Management
Windows (XP, 7, 10, 11)
PC imaging/staging
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work from home optionWork-life balanceCareer advancementLanguages
English
Native or Bilingual
Timeline
System Support Administrator
CAI
01.2021 - Current
Desktop Administrator
EMERUS/AHN Neighborhood Hospitals
10.2019 - 10.2020
Support Specialist II
All Covered
12.2018 - 10.2019
Level 2 Help Desk (Contract)
EQT (All Covered)
09.2018 - 12.2018
B.A. - Sociology- Criminal Justice specialization
Westminster College
B.S. - Information Technology- Information and System Security specialization
South University (Online)
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