Adam Kissell
Greensburg,PA
Summary
Successful IT professional with 18 years of expertise in system engineering, management, Project management, MDM administration, mobile device security and IT Support. Seeking a challenging position with a competitive and growing company to expand knowledge, acquire new skills and contribute to the company’s success.
Overview
19
19
years of professional experience
Work History
System Engineer / Mobile Device Administrator
Independence Health System
Greensburg, PA
11.2018 - Current
- Implemented and manage organizations Mobile Device Management (MDM) solution utilizing Cisco Meraki System Manager soon to transfer to InTune
- Purchasing of all Desktop, Mobile devices as well as peripherals
- Build, configure, manage, and troubleshoot over 2000+ IOS and Android devices
- Create and manage device security payloads, mobile restrictions payloads and OS updates
- Manage Apple Business Manager (ABM) including DEP, VPP and ADE services
- Apple Zero Touch deployments
- Manage enterprise apple ID’s
- Android work and device configuration payloads
- Provide iOS and Android device training
- MS InTune / MECM Administration
- Conditional Access, MAM policies and GPO
- Microsoft AutoPilot
- Provide 3rd tier support, design, implementation and training of 9000+ PC’s and Peripherals
- VMware virtual desktop support, vapp support and troubleshooting
- Citrix endpoint management and troubleshooting
- Automated software installs utilizing Powershell and batch files
- Consult and assist IT Management on system requirements, design and implementation
- Consult with other department management on end user training, workflow, technical requirements and needs
- Support hospital based SAAS applications
- Utilize SCCM / MECM for device configuration, OSD, remote management, software deployment, and patch management
- Image, setup and deploy PC’s and peripherals in network environments
- Perform SCCM/MECM asset, software and compliance reporting
- Troubleshoot network related issues DHCP, DNS
- Organize and prioritize multiple large to midsize technical projects with cross team collaboration
- Provide device and application support for Cerner EMR applications and related hardware
- Provide support for Cerner CUPS printing, BMDI devices, and location based device database
- Support Imprivata Single Sign On (SSO) and 2FA
- Manage Users, O365 Licensing and MFA in Microsoft Entra Admin
- Manage Users, PC’s and GPO in active directory
- Use Service Pro Ticketing software to track and manage support tickets and projects
Technical Analyst
Excela Health
Greensburg, PA
10.2010 - 11.2018
- Assisted with the design, implementation, support and training of all PC’s and Peripherals
- Consulted and assisted IT Management on system requirements, design and implementation
- Mobile device support for iOS and Android
- Provided 3rd tier support for hospital applications, computer systems, and peripherals
- Utilized Enteo for remote management, software deployment and patch management
- Planned and managed organization-wide device deployment project for the new Electronic Medical Record application consisting of over 1000 new devices between 30 locations
- Provided device and application support for Cerner EMR applications and devices
- Setup and deploy PC’s and peripherals in network environments
- Manage Users and PC’s in active directory network environments
- Use Service Pro Ticketing software to track and manage tickets and projects
Manager of Maintenance and IT Support
Edenfield Stages, Inc.
New Salem, PA
10.2005 - 12.2010
- Reported directly to General Manager overseeing IT, inventory and vehicle maintenance
- Served as help desk for all systems and software
- Installed and configured wireless network for all systems on property
- Troubleshoot and manage all wired and wireless Local Area Networks for the facility
- Provided email support and setup of user accounts
- Installed, setup, and troubleshoot hardware and software
- Produced reports on hardware and software issues to analyze any common problems
- Researched and implemented an online based software system to track vehicle maintenance, inventory, information, and overall cost
- Used the information from the software to produce reports to help better understand overall vehicle costs
- Managed all aspects of a fully functional and full service fleet maintenance shop
Education
Bachelor's Degree - Information Technology, Minor in Business
University of Pittsburgh
05.2009
Skills
- Mobile Device Administration
- Cisco Meraki MDM
- Microsoft InTune
- Apple DEP / ADE / VPP
- Apple Business Manager (ABM)
- Mobile Application Management (MAM)
- Configuration Profiles
- Mac OS
- IOS
- Microsoft Entra
- Android
- Microsoft O365
- Microsoft Office
- Microsoft Windows
- Windows Server
- Azure
- Cloud Services
- SCCM / MECM
- VMware
- Citrix
- Imprivata SSO
- Cerner EMR
- Powershell
- Project Management
- Computer Networking
- Telecommunications
- SAAS
- Automation
- Desktop Support
- Printer Management
- Active Directory
- DHCP
References
Available upon request
Timeline
System Engineer / Mobile Device Administrator
Independence Health System
11.2018 - Current
Technical Analyst
Excela Health
10.2010 - 11.2018
Manager of Maintenance and IT Support
Edenfield Stages, Inc.
10.2005 - 12.2010
Bachelor's Degree - Information Technology, Minor in Business
University of Pittsburgh