Summary
Overview
Work History
Education
Skills
Video Editing
Work Availability
Quote
Timeline
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AUSTIN MALIK MOORE

AUSTIN MALIK MOORE

Support Specialist
Charlotte,NC

Summary

Well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and solid history of tackling diverse and challenging requirements. Well-versed in Ticketing software and working in a 24/7 uptime environment. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and a methodical approach. Expert Google drive and Mac and Windows user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Support Specialist

CircleIn Inc
Silver Spring, MD
03.2022 - 10.2022
  • Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate
  • Helped with Quality Assurance testing and helped with testing updates to the platform
  • Helped with data management and account updates for schools alike
  • Provided instructional training for students and Administrators with navigating and adequately using the platform and ensuring that the community guidelines are being followed
  • Developed instructional videos on how the use the platform.

Sales Development Representative

CircleIn Inc
Silver Spring, MD
10.2021 - 03.2022
  • Manage and track progress and activity on hubspot.com
  • Create and deliver qualified opportunities to Account Managers
  • Strategically self-sourcing leads via top verticals
  • Tested, implemented, and analyzed A/B marketing strategies to generate new business
  • Developed cold and warm leads with an eye for opportunity development and expanding business within existing accounts

Sales Consultant

Ciocca Dealerships
Muncy, Pennsylvania
07.2019 - 09.2021
  • Developing social and communication skills with customers, learning about a product and warranties that come with the product, and selling the product
  • Developing relationships with coworkers and other stores for business relations
  • Training multiple people for the job as well
  • Keeping track of inventory and managing inventory
  • Keeping track of and earning gross on deals.

Education

A.A., Associates of Applied Sciences - Technical Support Technology

Pennsylvania College of Technology
01.2018 - 05.2021

Bachelor of Science - Information Technology, Cyber Security

Strayer University
Rockville, MD
09.2020 - Current

Skills

Technical Skillsundefined

Video Editing

Minor experience working with video software and a hobby of mine; I have made training videos for employees and customers to help them better navigate the software and optimize the platform for their best practical use. I have also made promotional videos for customers for products to help grow sales and increase interest in a particular product.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Change will not come if we wait for some other person or some other time. We are the ones we’ve been waiting for. We are the change that we seek.
Barack Obama

Timeline

Support Specialist

CircleIn Inc
03.2022 - 10.2022

Sales Development Representative

CircleIn Inc
10.2021 - 03.2022

Bachelor of Science - Information Technology, Cyber Security

Strayer University
09.2020 - Current

Sales Consultant

Ciocca Dealerships
07.2019 - 09.2021

A.A., Associates of Applied Sciences - Technical Support Technology

Pennsylvania College of Technology
01.2018 - 05.2021

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AUSTIN MALIK MOORESupport Specialist