AUSTIN MALIK MOORE
Support Specialist
Charlotte,NC
Summary
Well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and solid history of tackling diverse and challenging requirements. Well-versed in Ticketing software and working in a 24/7 uptime environment. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and a methodical approach. Expert Google drive and Mac and Windows user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Support Specialist
CircleIn Inc
Silver Spring, MD
03.2022 - 10.2022
- Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate
- Helped with Quality Assurance testing and helped with testing updates to the platform
- Helped with data management and account updates for schools alike
- Provided instructional training for students and Administrators with navigating and adequately using the platform and ensuring that the community guidelines are being followed
- Developed instructional videos on how the use the platform.
Sales Development Representative
CircleIn Inc
Silver Spring, MD
10.2021 - 03.2022
- Manage and track progress and activity on hubspot.com
- Create and deliver qualified opportunities to Account Managers
- Strategically self-sourcing leads via top verticals
- Tested, implemented, and analyzed A/B marketing strategies to generate new business
- Developed cold and warm leads with an eye for opportunity development and expanding business within existing accounts
Sales Consultant
Ciocca Dealerships
Muncy, Pennsylvania
07.2019 - 09.2021
- Developing social and communication skills with customers, learning about a product and warranties that come with the product, and selling the product
- Developing relationships with coworkers and other stores for business relations
- Training multiple people for the job as well
- Keeping track of inventory and managing inventory
- Keeping track of and earning gross on deals.
Education
A.A., Associates of Applied Sciences - Technical Support Technology
Pennsylvania College of Technology
01.2018 - 05.2021
Bachelor of Science - Information Technology, Cyber Security
Strayer University
Rockville, MD 09.2020 - Current
Skills
Technical SkillsJava Linux Systems MysqlMac OS HTML5 (Currently Studying) Python (Currently Studying)Database Management Software Communication Problem SolvingHubspot Microsoft Office Google Suite
Desktop support
Mac systems
Instruction and training
Windows 10
Technical Support
Videoconferencing
Point of sale operation
Upselling
Problem-solving skills
Excellent people skills
Cash Handling
Upselling strategies
Aftermarket products
Financing knowledge
Team collaboration
Negotiations strength
Competitive
Financing Options
Relationship building
Technical assistance
Application support
Critical Thinking
Flexible and Adaptable
Video Editing
Minor experience working with video software and a hobby of mine; I have made training videos for employees and customers to help them better navigate the software and optimize the platform for their best practical use. I have also made promotional videos for customers for products to help grow sales and increase interest in a particular product.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Change will not come if we wait for some other person or some other time. We are the ones we’ve been waiting for. We are the change that we seek.
Barack Obama
Timeline
Support Specialist
CircleIn Inc
03.2022 - 10.2022
Sales Development Representative
CircleIn Inc
10.2021 - 03.2022
Bachelor of Science - Information Technology, Cyber Security
Strayer University
09.2020 - Current
Sales Consultant
Ciocca Dealerships
07.2019 - 09.2021
A.A., Associates of Applied Sciences - Technical Support Technology
Pennsylvania College of Technology
01.2018 - 05.2021