Austin Parker
Cookeville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Private Contractor
Inktel Contact Center Solutions
12.2024 - Current
- Continuously improved processes by identifying inefficiencies and implementing best practices for increased productivity.
- Mentored junior team members, providing guidance and support for professional growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Inventory Clerk
Altium Packaging
03.2024 - Current
- Evaluated and interpreted data discrepancies between current and past inventory counts. Detected and highlighted trends in inventory data for informed decision-making. Leveraged JDE and Microsoft Excel to compile comprehensive inventory lists for multiple locations.
- Selected Accomplishments:
- Executed thorough physical inventory audits to ensure product accuracy.
- Identified and resolved key product-related issues by delivering immediate technical assistance to four warehouses.
Product Specialist
Cumberland Toyota
12.2017 - 01.2023
- Operated CRM platforms and various sales tools to monitor leads, maintain customer records, and optimize the sales workflow.
- Selected Accomplishment:
- Succeeded in enhancing product expertise, sales methodologies, and adherence to dealership standards by engaging in continuous training initiatives.
- Showcased proficiency in every stage of the sales process, such as lead generation, deal closure, and after-sales service.
Education
Cybersecurity
Vanderbilt University Boot Camps
OnlineSkills
- Excellent communication
- Adaptability and flexibility
- Team building
- Customer relationship management
- Investigative skills
ADDITIONAL EXPERIENCE
- Army National Guard, Enlisted, 06/2018 to 06/2024
- Demonstrated leadership throughout a six-year tenure in the Army National Guard, excelling in various missions and earning accolades for exceptional work ethic.
- Played a pivotal role in military operations during the pandemic and collaborating with FEMA on critical data entry tasks.
Timeline
Private Contractor
Inktel Contact Center Solutions
12.2024 - Current
Inventory Clerk
Altium Packaging
03.2024 - Current
Product Specialist
Cumberland Toyota
12.2017 - 01.2023
Cybersecurity
Vanderbilt University Boot Camps