Australia Sutton
Canyon,USA
Summary
Compassionate Behavior Health Technician known for high productivity and efficient task completion. Specialize in behavior modification techniques, crisis intervention strategies, and patient-centered care. Excel at communication, empathy, and problem-solving to support individuals in achieving personal growth and well-being. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Atmos Energy
Amarillo, TX
04.2024 - Current
- Assisted customers with inquiries regarding products and services through phone, email, and chat
- Maintained a high level of customer satisfaction by providing accurate and helpful responses
- Processed refunds, returns, exchanges, and order cancellations according to policy
- Tracked orders from placement to delivery using internal systems
- Updated customer records in the CRM system accurately with each interaction
- Identified opportunities to improve customer service processes and procedures
- Performed administrative duties related to customer service such as filing documents or completing paperwork
- Developed strategies for handling difficult customers effectively while maintaining professionalism
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
Assistant Director of Child Development
The Maac
Amarillo, TX
07.2023 - 04.2024
- Maintained accurate records of enrollment information, attendance data, financial reports
- Provided guidance and support to staff members in the development of program plans, strategies, and activities
- Coordinated communication between parents, guardians, teachers, caregivers, administrators regarding individual student needs or concerns
- Reviewed applications from prospective employees and conducted interviews as needed when hiring new personnel
- Supervised the daily operations of classrooms including scheduling of classes and activities and monitoring teacher performance
- Organized special events such as field trips
- Provided leadership during emergency situations involving children or staff members at the facility
- Created an environment that fostered creativity and encouraged positive social interactions among students
- Evaluated existing programs and services on a regular basis in order to identify areas needing improvement or expansion
Behavior Health Technician
Northwest Hospital
Amarillo, TX
10.2021 - 07.2023
- Observed changes in client behavior and reported any concerning trends to supervisor or psychiatrist
- Assessed safety risks in the environment and took appropriate actions when necessary
- Conducted individual counseling sessions to help clients manage their emotions better
- Facilitated group therapy sessions for clients dealing with a variety of mental health disorders
- Provided crisis intervention services as needed during times of distress or agitation
- Monitored clients' physical and emotional wellbeing
- Completed patient reports daily and submitted to management for evaluation
- Maintained client and employee areas in good working order and with adequate supplies
- Completed daily client rounds and tracked client movements
- Cultivated relationships with fellow staff members to enhance team collaboration
- Documented patient interactions in compliance with HIPAA requirements
Education
High School Diploma -
Sanford Fritch High School
Fritch, TX05.2019
Some College -
Frank Phillips University
BorgerCertification
CPR certification
References
References available upon request.
Timeline
Customer Service Agent
Atmos Energy
04.2024 - Current
Assistant Director of Child Development
The Maac
07.2023 - 04.2024
Behavior Health Technician
Northwest Hospital
10.2021 - 07.2023
CPR certification
High School Diploma -
Sanford Fritch High School
Some College -
Frank Phillips University