Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austun Shanefelt

Middletown

Summary

Over the past eight years, I have worked on many different projects at VA hospitals. Implementing Cisco equipment. I have experience with switches, access points, and mostly VoIP Cisco phones and the CUCM system.

Overview

8
8
years of professional experience

Work History

VoIP Network Engineer

Techforceonsite
Camden
01.2017 - Current
  • Collaborated with team members to implement new VoIP solutions and upgrades. Throughout the CUCM platform.
  • Provided technical support to clients regarding VoIP-related inquiries and issues.
  • Interacted with customers regarding their service requests and provided prompt resolution.
  • Assisted in troubleshooting network issues to ensure uninterrupted communication services.

History Teacher

Dixie High School
New Lebanon
08.2021 - 05.2022
  • Developed engaging lesson plans to teach historical concepts and events.
  • Facilitated classroom discussions to encourage critical thinking among students.
  • Implemented diverse teaching methods to accommodate different learning styles.
  • Evaluated student performance through assessments and feedback sessions.

Education

Bachelor of Arts - Secondary Education

Wright State University
Dayton, OH
06-2023

Skills

  • VoIP implementation
  • Network troubleshooting
  • Technical support
  • Customer service
  • CUCM management
  • Project management

Timeline

History Teacher

Dixie High School
08.2021 - 05.2022

VoIP Network Engineer

Techforceonsite
01.2017 - Current

Bachelor of Arts - Secondary Education

Wright State University

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