Austyn Fuller
Momentum Telecom Inc.
Kingsport,TN
1
Certification
12
years of professional experience
I am a results driven, detail oriented professional with extensive experience in PBX systems and customer support. My clients and managers alike know me for my effective communication and project management skills, as well as my troubleshooting experience.
Work History
Tier 2 PBX Technician
5 Years- Provided maintenance to existing PBX's and infrastructure for over 2,500 customers and over 100,000 end users.
- Design, manage, and complete projects pertaining to PBX's for city and county government, hospitals, etc.
- Install and administrate new PBX's for customers of all sizes.
- Install, administrate, and maintain servers and server applications for tandem use with PBX such as UM8700 and UM8000 voicemail and DHCP servers.
- Provide exceptional customer support 24/7.
- Reduced downtime for clients through proactive maintenance and timely troubleshooting of PBX equipment.
- Conducted thorough testing after installations or repairs to guarantee optimal functionality for end users.
- Acted as a liaison between clients, the internal team, and vendors to facilitate smooth communication, timely resolution of issues, and overall satisfaction with PBX services provided.
Patient Liason
1 Year 6 Months- Handled over 200 calls per shift from patients, doctors, and clinic staff to facilitate effective communication and support patient care.
- Became a team lead for my shift for ~15 people.
- Communicated with RNs, other team leads, and clinic staff to ensure proper handling for each client we serviced.
- Assisted in the design of RightFax service to move faxing to the cloud so that more remote positions were available.
- Conducted performance reviews to ensure that the members of my team were acting within their scope of practice and providing patients with exceptional care.
ER Technician
3 Years 10 Months- Administered emergency medical treatments and assisted with patient stabilization in high-pressure environments.
- Collaborated with several different specialty departments to provide exceptional patient care.
- Trained and mentored new hire ER Techs on emergency protocols and equipment usage, enhancing team cohesion and effectiveness.
- Cared for trauma patients in an intense environment and provided empathetic and effective care when it mattered most.
Patient Care Technician
7 Months- Worked in the Cardiac Stepdown Unit providing care for patients awaiting CABG surgery, valve replacements, etc. and prepped these patients for their surgeries.
- Worked directly with surgical staff to ensure patients kept a strict schedule, diet, and ensured their risk of infection was as close to zero as possible during pre and post operative status.
- Responded to all cardiac emergencies to enact protocols to ensure the best patient outcomes.
CNA
1 Year 11 Months- Provided compassionate care to diverse patients on the Medical/Surgical floor.
- Quickly became the Night Shift Team Lead.
- Learned extensive care techniques and how to apply them in complex situations.
- Assisted patients with all forms of daily living during their stay in the hospital.
Education
High School Diploma
- Honor Roll All 4 Years
- 3.8 GPA
- Extracurricular Activities: 1st chair Tenor Saxophone, junior carpenter in Woodshop, graphic design lead for media team
Skills
PBX configuration
VoIP protocols
Telecom systems
Network infrastructure
Remote support
Advanced troubleshooting
System maintenance
Software configuration
Disaster recovery
Security protocols
Hardware installation
Educating customers
Certification
- NEC SV9500 Appliance and Software models
- NEC SV9500 ISDN and SIP
- NEC SV9500 IPCCIS
- NEC SV9500 Advanced Networking
- NEC UM8700 Administration and Installation
- NEC SV9300 Appliance
- NEC SV9300 IPCCIS and SIP Trunking
- SV9100 CP10 and CP20
- SV9100 IPCCIS
- SV9100 SIP Trunking
- SV9100 Netlink
Timeline
Tier 2 PBX Technician
Momentum Telecom Inc.
10.2021 - CurrentRead More
Patient Liason
TeamHealth
04.2020 - 10.2021Read More
ER Technician
University of Tennessee Medical Center
06.2017 - 04.2021Read More
Patient Care Technician
Tennova Physicians Regional Medical Center
06.2016 - 01.2017Read More
CNA
Pikeville Medical Center
07.2014 - 06.2016Read More
Shelby Valley High School
High School Diploma
Read More