AUSTYN ELISE MORSS
Geneseo
Summary
Proactive and goal-oriented sales professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Sales Manager
Dave & Buster’s Inc.
03.2023 - Current
- Responsible for contracting events for 22 stores in the Mid-West district. Events ranged in size from 10 guests to full venue buyouts of 1,000+ guests. Events consisted of youth birthday parties, school camps, athletic programs, fundraisers, corporate meetings, team building events, conferences, dinners, holiday parties, and happy hours. Responsible for communicating details to stores through banquet event orders. Ensuring all payment and deposits are paid. Building relationships with corporate accounts for repeat business. Heavy prospecting efforts to drive new business.
Event Manager
Deer Run Winery
10.2020 - 10.2022
- Responsible for booking, planning, and executing all wedding and events. Managing approximately 30 weddings per year in addition to showers, rehearsal dinners, and public events. Responsible for managing all finances, contracting, and staffing. Additional duties include updating and coordinating community-based events, bridal shows, and off-site events.
Area Sales Manager
Vision Hotels
09.2019 - 04.2021
- Primarily responsible for negotiating and managing business transient rates across a portfolio of twenty-five properties located in the Western New York, Southern Tier & Pennsylvania regions. Responsible for travel & tour markets, SMERF, and Athletic sales. Properties consist of limited select and full-service hotels falling under the IHG, Hilton, and Marriott brands. Appointed the “Director of Sales for the Home2 Suites by Hilton in Rochester, NY. Responsible for overseeing catering for the full-service Holiday Inn Auburn, NY.
Sales & Events Manager - Corporate & Private
New York Kitchen
05.2017 - 10.2018
- Temporary position to assist in turning organization brand. Venue is a unique 501(c)(3) not-for-profit organization with the mission to “educate, engage and excite visitors on the bounty of New York”. Responsible for managing all events with a focus on corporate meetings, team building workshops, and receptions. Worked directly with the General Manager and Chief Operating Officer to develop efficient billing procedures. Managed and oversaw all VIP accounts while building community relationships to obtain donations.
Sales & Event Manager
Delmont Hotel Group
09.2014 - 09.2017
- Responsible for meeting monthly & annual quotas for eight franchise hotels in Rochester, NY; six Marriott properties and two Hilton properties. Customers consulted with to determine objectives and requirements for events such as meetings, conferences, weddings, holiday parties, galas & fundraisers. Responded to inquiries, scheduled site visits/tours, negotiated contracts, hosted tastings, and detailing appointments. Coordinated all overnight accommodations, food & beverage needs and setup. Negotiated group rates and monitored group room blocks. Ensured all deposits and contract requirements were met. Created event orders, diagrams, and group overview sheets for each event that were then distributed to the operations team.
Catering Sales Manager
Rochester Plaza Hotel & Conference Center
03.2013 - 09.2014
- Managed all wedding & wedding related events for venue containing 10,000 square ft. of meeting space. Scheduled use of facility and catered needs. Merged contract & negotiated event pricing with clients. Created event orders and diagrams. Communicated client’s needs and requests to the operations team to ensure efficient execution of the event.
Education
Master of Science - Hospitality & Tourism Management
Rochester Institute of Technology
Rochester, NY08.2018
Bachelor of Arts - Psychology
University of Hawaii at Manoa
Honolulu, HI08.2010
Summer Seminar - undefined
University of Southern California
Los Angeles, CA08.2005
Skills
- 20 Years of hospitality experience
- Building professional connections
- Managing VIP Accounts & Presenting to C-Level Executives
- Effective fundraising initiatives
- Staff management
- Performance tracking and analysis
- Skilled in utilizing diverse platforms such as Micros and ZoomInfo
- Facilitating RFP processes across multiple platforms
- Strong multitasking skills
- Strong social awareness
- Customer service excellence
- Market area management
Timeline
Sales Manager
Dave & Buster’s Inc.
03.2023 - Current
Event Manager
Deer Run Winery
10.2020 - 10.2022
Area Sales Manager
Vision Hotels
09.2019 - 04.2021
Sales & Events Manager - Corporate & Private
New York Kitchen
05.2017 - 10.2018
Sales & Event Manager
Delmont Hotel Group
09.2014 - 09.2017
Catering Sales Manager
Rochester Plaza Hotel & Conference Center
03.2013 - 09.2014
Bachelor of Arts - Psychology
University of Hawaii at Manoa
Summer Seminar - undefined
University of Southern California
Master of Science - Hospitality & Tourism Management
Rochester Institute of Technology
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