Austynn Rains
Dental Assistant
Oak Island,NC
Summary
Small Business Owner with 10+ years of experience in operations management, competitive analysis and financial management. Demonstrated success in social media advertisement and sales. Talented in focusing on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Business Owner - the Dottery
Self Employed
Oak Island, NC
05.2008 - 02.2018
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to my business' website and media accounts.
- Stayed current with market trends to determine optimal pricing of goods.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with positive thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Small Business Owner - Messy Lemon Apparel
Self Employed
Oak Island, NC
06.2015 - 10.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Put together realistic budgets based upon costs and fees for effectively operating business.
- Capitalized on social media platforms such as Instagram and Facebook to increase market awareness and recruit sales agents.
Server
Oak Island Golf And Country Club
Caswell Beach, North Carolina
02.2013 - 03.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Associate Degree - Dental Assisting
Miller-Motte Technical College - Wilmington, NC
Wilmington, NC 02.2020 - 07.2021
Skills
Business administration
Customer Relations
Financial Management
Budgeting
Conflict resolution
Timeline
Associate Degree - Dental Assisting
Miller-Motte Technical College - Wilmington, NC
02.2020 - 07.2021
Small Business Owner - Messy Lemon Apparel
Self Employed
06.2015 - 10.2017
Server
Oak Island Golf And Country Club
02.2013 - 03.2017
Business Owner - the Dottery
Self Employed
05.2008 - 02.2018