Auttumn Draves
Downingtown,PA
Summary
Retail professional with extensive experience at Tjmaxx, excelling in customer service and teamwork. Proven ability to enhance shopping experiences through effective problem-solving and cash handling. Recognized for maintaining organized environments and fostering positive team dynamics, contributing to increased customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Tjmaxx
2023.04 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Retail Associate
Ross
2022.03 - 2023.02
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Retail Assistant Manager
Carters
2020.02 - 2021.01
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Restaurant Hostess
Ron’s Bar and Grille
2019.01 - 2020.02
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
Diploma -
Downingtown West High School
Downingtown, PA2022
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Retail sales
- Customer engagement
- Money handling
- Stocking and receiving
- Store maintenance
- Transaction processing
- Sales expertise
- Stock replenishment
Timeline
Retail Sales Associate
Tjmaxx
2023.04 - Current
Retail Associate
Ross
2022.03 - 2023.02
Retail Assistant Manager
Carters
2020.02 - 2021.01
Restaurant Hostess
Ron’s Bar and Grille
2019.01 - 2020.02
Diploma -
Downingtown West High School