Autum Book
Newark,NJ
Summary
Experienced and results-oriented retail management professional with over a decade of success leading teams, optimizing store operations, and driving sales growth in high-volume environments. Proven ability to develop talent, enhance customer experiences, and implement strategic initiatives to improve performance. Seeking a new management opportunity where I can leverage my established leadership, operational expertise, and customer approach while continuing to refine existing skills and grow new competencies in dynamic settings.
Overview
12
12
years of professional experience
Work History
Store Manager
Five Below
2024.09 - Current
- Led daily store operations ensuring company merchandising, inventory and customer service met company goal
- Recruited, trained, coached and developed a team of supervisors and associates to drive performance and customer engagement
- Maintained scheduling, payroll, and labor budgets using legion to maximize productivity and control costs
- Drove sales results by executing in store events/promotions, visual standards and accurate floor sets
- Analyzed sales reports, KPI's, and shrink metrics to identify opportunities and improve profitability
- Ensured accurate cash handling, daily deposits and completion of sales audits in compliance with company policies
- Reduced shrink through consistent loss prevention practices, inventory counts and overall team accountability
- Delivered excellent customer experiences by resolving issues professionally and in a timely manner
- Oversaw freight operations including receiving, sorting, and merchandising of all inbound shipments.
- Maintained store safety, cleanliness and operational compliance with company guidelines, often partnering with landlord and service channel to track completion of all work orders
- Led and supported a new store opening, overseeing pre-opening planning, fixture setup, merchandising execution, inventory processing, hiring and training staff, and ensuring operational readiness for launch day.
Area Sales Supervisor
Kohl's
2019.08 - 2023.08
- Supervised daily sales floor operations, provided exceptional customer service and consistent execution of brand standards
- Coached associates on sales floor, providing real time direction to drive sales, proper recovery process and customer engagement
- Managed zone coverage, task assignments and break schedules to maintain floor productivity during peak and non peak hours
- Supported visual merchandise manager by updating signage and new floor sets in alignment with corporate direction
- Addressed customer concerns and escalations promptly, delivering resolutions to enhance customer satisfaction
- Monitored fitting rooms, recovery standards and product replenishment to maintain a clean, organized and in stock establishment
- Utilized company merchandising guides and planograms to execute accurate product placement and visual standards
- Supported loss prevention officer by monitoring fitting room procedures, enforcing company policies and promoting associate awareness on sales floor
- Led profitable Ship From Store operations, optimizing order fulfillment, accuracy, and turnaround times to drive revenue growth.
- Assisted with opening and closing procedures, cash handling and register accountability including monitoring and coaching credit card/ loyalty program enrollment goals
Customer Experience/ Fine China Manager
Bed Bath & Beyond
2014.06 - 2019.08
- Led daily customer experience initiatives to ensure exceptional service delivery and high satisfaction standards.
- Supervised and coached frontline associates to exceed customer service expectations and enhance engagement.
- Monitored key performance metrics (e.g., customer feedback, service scores, loyalty enrollment) and implemented improvements to drive results.
- Managed customer escalations with professionalism and strategic resolution to maintain strong customer relationships.
- Trained and developed team members on service techniques, product knowledge, and company policies to improve performance and customer interactions.
- Implemented process improvements based on customer insights and feedback to streamline in-store experiences.
- Ensured consistent execution of reward programs, returns process, and loyalty initiatives to support company goals
- Led the fine china and tabletop department, driving sales growth and ensuring alignment with store merchandising and visual standards.
- Supervised and coached team members on product knowledge, customer service techniques, and visual presentation to enhance customer engagement and increase conversions.
- Executed corporate merchandising plans and planograms to maintain a compelling and organized fine china display that supported promotional strategies.
- Managed inventory replenishment and stock levels to minimize out-of-stocks and support seamless shopping experiences.
- Monitored sales performance and customer trends to adjust selling strategies and maximize revenue.
- Delivered exceptional customer service by assisting with product selection, special orders, and resolving inquiries or concerns.
- Coordinated with store leadership to plan and execute promotional events and seasonal floor resets that increased foot traffic and average transaction value.
- Monitored and tracked registry goals and metrics to support business objectives and drive enhancements in service delivery
Education
No Degree - Visual Arts
Raritan Valley Community College
Somerville, NJ2011
High School Diploma -
Hillsborough High School
Hillsborough, NJ2010-09
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Store merchandising
Timeline
Store Manager
Five Below
2024.09 - Current
Area Sales Supervisor
Kohl's
2019.08 - 2023.08
Customer Experience/ Fine China Manager
Bed Bath & Beyond
2014.06 - 2019.08
No Degree - Visual Arts
Raritan Valley Community College
High School Diploma -
Hillsborough High School